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Category Archives: SCSM
News in SCSM12 (Beta) #5 – Parent/Child Incidents
With SM12 it’s now possible to link multiple Incidents together. For that, a Parent Incident (or Master Incident) is created that then has relations to one or multiple Child Incidents. With SM10 this was only possible by linking multiple Incidents to Problem Records … Continue reading
News in SCSM12 (Beta) #4 – Enable Self Service for Service Requests
In my last blog post I talked about automating Service Requests with Service Manager 2012, and I also promised to show how to allow end users and other consumers to directly create new Service Requests from a Web Portal. This … Continue reading
Posted in SCSM
Tagged automation, scsm12, self service, service manager, service request, service request fulfillment, sm12, web portal
9 Comments
News in SCSM12 (Beta) #3 – Automation of Service Requests
In my last blog post I talked about the new Service Request Work Item type and how to use them. Service Requests are great, but it would be even cooler to automate the IT processes behind it. This is possible when … Continue reading
Posted in SCSM, System Center (without SCSM)
Tagged automation, orchestrator, runbook, sco, scsm, scsm12, service request, service request fulfillment, sm12
11 Comments
News in SCSM12 (Beta) #2 – Service Requests
One cool new process that Service Manager now supports is Service Request Management/Fulfillment. In Service Manager 2010 you had to use Incidents or Change Requests to address Service Requests – or you built a complete new Work Item type from … Continue reading
Posted in SCSM
Tagged parallel activities, scsm, scsm 2012, service manager, service request fulfillment, sm12, SR
15 Comments
News in SCSM12 (Beta) #1 – Service Level Objectives (SLO)
I’m very excited to present the first of many blog posts for the new version of Service Manager 2012! The Beta is now public and I am now allowed to blog about all the great features that we all were … Continue reading
Service Manager 2012 Beta is available!
We had to wait for a long time, but now the public Beta of Service Manager 2012 is finally available. Time to download and test all the great new features! Download –> http://www.microsoft.com/download/en/details.aspx?id=27844 I will publish a bunch of SCSM12 … Continue reading
Using the Service Manager SDK together with Powershell
When using Service Manager, you can use the out-of-the-box Powershell-SnapIn “smcmdletsnapin” to get access to a bunch of Powershell cmdlets. These can be used to display and change different objects within the Service Manager Infrastructure. If this is not enough, you … Continue reading
Change the Incident Template used by the Web Portal
The Web Portal allows end users to create Incidents. This is pretty cool because you can move to load for the Incident creation process away from the Service Desk people to the end users. If a new Incident is created, … Continue reading
Posted in SCSM
Tagged incident, incidents, portal, source, template, templates, visual studio
2 Comments
SCSM Video Series – #1 Extending the Incident class and form
This is the very first part of a new Video Services that will show basic and advanced configuration and customization of Microsoft System Center Service Manager. This is a test run, because I got feedback of customers and also community … Continue reading
marcelzehner.ch 
Notifying Analysts when Action Log was updated
There are several possibilities to update the action log of an incident. Service Manager can update the action log automatically, an analyst can update the action log with a manual antry from the console and endusers can update the action … Continue reading →