Tag Archives: service request fulfillment

News in SCSM12 (Beta) #4 – Enable Self Service for Service Requests

Posted on 29/10/2011 by Marcel Zehner

In my last blog post I talked about automating Service Requests with Service Manager 2012, and I also promised to show how to allow end users and other consumers to directly create new Service Requests from a Web Portal. This … Continue reading →

Posted in SCSM | Tagged , , , , , , , | 9 Comments

News in SCSM12 (Beta) #3 – Automation of Service Requests

Posted on 28/10/2011 by Marcel Zehner

In my last blog post I talked about the new Service Request Work Item type and how to use them. Service Requests are great, but it would be even cooler to automate the IT processes behind it. This is possible when … Continue reading →

Posted in SCSM, System Center (without SCSM) | Tagged , , , , , , , , | 11 Comments

News in SCSM12 (Beta) #2 – Service Requests

Posted on 28/10/2011 by Marcel Zehner

One cool new process that Service Manager now supports is Service Request Management/Fulfillment. In Service Manager 2010 you had to use Incidents or Change Requests to address Service Requests – or you built a complete new Work Item type from … Continue reading →

Posted in SCSM | Tagged , , , , , , | 15 Comments