Tag Archives: sco

More transparency in SLO Management by reusing the “Target Resolution Time” field

Posted on 19/05/2012 by Marcel Zehner

SM12 has a great feature for Service Level Management. I will not go into any details because this was already described here or here. With SM12 you are very flexible to deal with different service levels, metrics and also time … Continue reading →

Posted in SCSM, System Center (without SCSM) | Tagged runbook, sco, service level, slo, target end date, target resolution time | 50 Comments

Self Service Software Ordering (using SCSM, SCCM and SCO)

Posted on 27/02/2012 by Marcel Zehner

This is something I hear a lot: customers want their end users to be able to order new software for their computers using a self service portal. As soon as the request is approved (if an approval is needed may depend … Continue reading →

Posted in SCSM, System Center (without SCSM) | Tagged kiosk, opalis, orchestrator, order, ordering, sccm, sco, scsm, software | 29 Comments

News in SCSM12 (Beta) #8 – Permissions for triggering System Center Orchestrator runbooks

Posted on 12/11/2011 by Marcel Zehner

This question comes up a lot: “What permissions are needed to trigger runbooks in System Center Orchestrator?” Sure, you can give all service accounts administrative permissions on all components and that would work somehow, but this is not really what … Continue reading →

Posted in SCSM, System Center (without SCSM) | Tagged connector, orchestrator, permissions, runbook, sco, scsm12, scsm2012, sm12, trigger | 8 Comments

News in SCSM12 (Beta) #7 – Connectors

Posted on 01/11/2011 by Marcel Zehner

To use Service Manager you first have to generate objects in the CMDB. To quickly fill the Configuration Database with lots of objects from good quality, SM12 offers different connectors. This concept is not new to SM12, but there are new … Continue reading →

Posted in SCSM | Tagged active directory, ad, adds, cloud, connectors, orchestrator, sco, scsm12, scvmm, sm12, System Center (without SCSM), virtual machine manager, vmm | 12 Comments

News in SCSM12 (Beta) #3 – Automation of Service Requests

Posted on 28/10/2011 by Marcel Zehner

In my last blog post I talked about the new Service Request Work Item type and how to use them. Service Requests are great, but it would be even cooler to automate the IT processes behind it. This is possible when … Continue reading →

Posted in SCSM, System Center (without SCSM) | Tagged automation, orchestrator, runbook, sco, scsm, scsm12, service request, service request fulfillment, sm12 | 11 Comments

SCO (System Center Orchestrator) 2012 Beta 1 – Overview

Posted on 20/06/2011 by Marcel Zehner

The next Release of Service Manager (SCSM 2012) will be available around end 2011. To drive automation to the next level, SCSM 2012 will contain a connector to System Center Orchestrator 2012 (today known as “Microsoft Opalis”) that allows us … Continue reading →

Posted in System Center (without SCSM) | Tagged automation, opalis, orchestrator, sco, workflow | Leave a comment