Tag Archives: notification

A look at SCSM Workflows and Notifications and how to manage them by using scripts

Posted on 04/07/2013 by Marcel Zehner

I am a lazy guy and whenever possible I try to automate things using PowerShell scripts or System Center Orchestrator runbooks. If you work with Service Manager you know that lots of tasks can be automated by using PowerShell cmdlets … Continue reading →

Posted in SCSM | Tagged , , , , , , , | 4 Comments

To what CI belongs a specific mail address?

Posted on 29/12/2011 by Marcel Zehner

Some months ago I wrote a blog post about getting the SMTP addresses of a User CI. This can be helpful if you need this information in a Opalis/Orchestrator Runbook. Based on this article the question came up if it … Continue reading →

Posted in SCSM | Tagged , , , , , , , | 5 Comments

Notifying Analysts when Action Log was updated

Posted on 06/08/2011 by Marcel Zehner

There are several possibilities to update the action log of an incident. Service Manager can update the action log automatically, an analyst can update the action log with a manual antry from the console and endusers can update the action … Continue reading →

Posted in SCSM | Tagged , , | 64 Comments

Get the SMTP Address of a User CI

Posted on 17/05/2011 by Marcel Zehner

Due to a notification requirement of a customer, I needed to somehow access the SMTP address of a User CI in the CMDB. This is not that easy, because the SMTP address is not directly stored on the user object, … Continue reading →

Posted in SCSM | Tagged , , , , , , , | 7 Comments

Multi-Language Support for Mail Notification

Posted on 28/02/2011 by Marcel Zehner

Service Manager allows you to notify people (endusers, analysts, bosses etc.) by mail. Larger companies that span accross multiple countries may have a requirement to send out mails in different languages – depending on the language a specific person speaks. … Continue reading →

Posted in SCSM | Tagged , , , , | 9 Comments