Tag Archives: runbook

More transparency in SLO Management by reusing the “Target Resolution Time” field

Posted on 19/05/2012 by Marcel Zehner

SM12 has a great feature for Service Level Management. I will not go into any details because this was already described here or here. With SM12 you are very flexible to deal with different service levels, metrics and also time … Continue reading →

Posted in SCSM, System Center (without SCSM) | Tagged runbook, sco, service level, slo, target end date, target resolution time | 50 Comments

News in SCSM12 (Beta) #8 – Permissions for triggering System Center Orchestrator runbooks

Posted on 12/11/2011 by Marcel Zehner

This question comes up a lot: “What permissions are needed to trigger runbooks in System Center Orchestrator?” Sure, you can give all service accounts administrative permissions on all components and that would work somehow, but this is not really what … Continue reading →

Posted in SCSM, System Center (without SCSM) | Tagged connector, orchestrator, permissions, runbook, sco, scsm12, scsm2012, sm12, trigger | 8 Comments

News in SCSM12 (Beta) #3 – Automation of Service Requests

Posted on 28/10/2011 by Marcel Zehner

In my last blog post I talked about the new Service Request Work Item type and how to use them. Service Requests are great, but it would be even cooler to automate the IT processes behind it. This is possible when … Continue reading →

Posted in SCSM, System Center (without SCSM) | Tagged automation, orchestrator, runbook, sco, scsm, scsm12, service request, service request fulfillment, sm12 | 11 Comments

Get the SMTP Address of a User CI

Posted on 17/05/2011 by Marcel Zehner

Due to a notification requirement of a customer, I needed to somehow access the SMTP address of a User CI in the CMDB. This is not that easy, because the SMTP address is not directly stored on the user object, … Continue reading →

Posted in SCSM | Tagged address, notification, opalis, relation, relationship, runbook, SMTP, workflow | 7 Comments

SCSM Extensions V2.0 OIP (Opalis Integration Pack)

Posted on 01/05/2011 by Marcel Zehner

Some weeks ago I released the first Version of the SCSM Extensions OIP. This OIP allows Administrators to create workflows in Opalis to automate things. It contains some activities that are not contained in the SCSM OIP from Microsoft. During my work with Service … Continue reading →

Posted in SCSM, System Center (without SCSM) | Tagged automate, automation, opalis, runbook, scsm, scsm extensions, workflow | 13 Comments