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Category Archives: SCSM
Control personalized views in SCSM
In SCSM Analysts have the option to change views for their specific needs. They can change the width of columns, hide columns completely or use grouping and sorting functions. All view personalizations are stored in the SCSM database so that … Continue reading
SCSM QuickVids for “SCSM 2012/2012R2 Authoring” – Video 4: Create a custom form (Step 1)
Shame on me! It’s exactly one year since I published my last video of this series. The idea behind this video series is to give an introduction to the authoring options you have with System Center Service Manager. In the … Continue reading
Posted in SCSM
Tagged authoring, authoring extensions, class, relationship, seal, type projection, vsae
7 Comments
Service Manager: Create a “Reviewers” object by using PowerShell #SCSM
You might be aware that Service Manager allows you to use Review Activities (RA) in a SR or CR to approve requests. RAs can be easily added to the process in the SCSM console. After adding the RA, you must … Continue reading
Posted in SCSM
Tagged approval, approver, membership, powershell, ra, relationship, reviever
4 Comments
SCSM Customizations Presentation @SCUG_NL/@hypervnu Summer Night #SCSM
On June 26th 2014 I had the chance to present a SCSM session at the Dutch System Center user group during their annual Summer Night event. It was a great event with lots of content around System Center, Hyper-V and … Continue reading
Posted in Events/Speaking, SCSM
Tagged customization, hypervnu, scsm, scug, service manager, speaker, summernight, user group
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Create a report for “Support Group Changes”
A while ago I published an article that explained how you can create a custom workflow to count incident support group changes. This is an easy way to go for those incidents that were pushed back and forth between support … Continue reading
Service Manager: Count the number of incident support group changes
A customer of mine recently asked me if it’s possible to easily see (and later also use reports for), how many times an incident was moved between support groups. There are different approaches for this and in this post I … Continue reading
SCSM QuickVids for “SCSM 2012/2012R2 Authoring” – Video 3: Create a relationship and a type projection #SCSM
In this video we will extend the VSAE MP project with a relationship and a type projection. The “car” class will be extended with a relationship that will allow to assign a “driver” to car CIs. The type projection will … Continue reading
Posted in SCSM
Tagged authoring, authoring extensions, class, relationship, seal, type projection, vsae
10 Comments
SCSM QuickVids for “SCSM 2012/2012R2 Authoring” – Video 2: Create a class #SCSM
In this video we will create a first class in our VSAE project. The class will later be used to manage car CIs. Some basic properties with different data types and an enum list will be added to the class. … Continue reading
Posted in SCSM
Tagged authoring, authoring extensions, class, relationship, seal, type projection, vsae
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SCSM QuickVids for “SCSM 2012/2012R2 Authoring” – Video 1: Preparing the dev environment #SCSM
Howdy! I just started with a new Concept called “QuickVids”. There are lots of good posts out there how to deal with Service Manager, how to do and configure things. I thought that having videos that explain things might be … Continue reading
Posted in SCSM
Tagged authoring, authoring extensions, authoring tool, key, key pair, quickvids, sn, sn.exe, snk, visual studio, vsae
3 Comments
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