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Category Archives: SCSM
In SCSM Analysts have the option to change views for their specific needs. They can change the width of columns, hide columns completely or use grouping and sorting functions. All view personalizations are stored in the SCSM database so that … Continue reading
You might be aware that Service Manager allows you to use Review Activities (RA) in a SR or CR to approve requests. RAs can be easily added to the process in the SCSM console. After adding the RA, you must … Continue reading
On June 26th 2014 I had the chance to present a SCSM session at the Dutch System Center user group during their annual Summer Night event. It was a great event with lots of content around System Center, Hyper-V and … Continue reading
A while ago I published an article that explained how you can create a custom workflow to count incident support group changes. This is an easy way to go for those incidents that were pushed back and forth between support … Continue reading
A customer of mine recently asked me if it’s possible to easily see (and later also use reports for), how many times an incident was moved between support groups. There are different approaches for this and in this post I … Continue reading