Category Archives: SCSM

Control personalized views in SCSM

In SCSM Analysts have the option to change views for their specific needs. They can change the width of columns, hide columns completely or use grouping and sorting functions. All view personalizations are stored in the SCSM database so that … Continue reading

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SCSM QuickVids for “SCSM 2012/2012R2 Authoring” – Video 4: Create a custom form (Step 1)

Shame on me! It’s exactly one year since I published my last video of this series. The idea behind this video series is to give an introduction to the authoring options you have with System Center Service Manager. In the … Continue reading

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Service Manager: Create a “Reviewers” object by using PowerShell #SCSM

You might be aware that Service Manager allows you to use Review Activities (RA) in a SR or CR to approve requests. RAs can be easily added to the process in the SCSM console. After adding the RA, you must … Continue reading

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SCSM Customizations Presentation @SCUG_NL/@hypervnu Summer Night #SCSM

On June 26th 2014 I had the chance to present a SCSM session at the Dutch System Center user group during their annual Summer Night event. It was a great event with lots of content around System Center, Hyper-V and … Continue reading

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Create a report for “Support Group Changes”

A while ago I published an article that explained how you can create a custom workflow to count incident support group changes. This is an easy way to go for those incidents that were pushed back and forth between support … Continue reading

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Service Manager: Count the number of incident support group changes

A customer of mine recently asked me if it’s possible to easily see (and later also use reports for), how many times an incident was moved between support groups. There are different approaches for this and in this post I … Continue reading

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SCSM QuickVids for “SCSM 2012/2012R2 Authoring” – Video 3: Create a relationship and a type projection #SCSM

In this video we will extend the VSAE MP project with a relationship and a type projection. The “car” class will be extended with a relationship that will allow to assign a “driver” to car CIs. The type projection will … Continue reading

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