There are several possibilities to update the action log of an incident. Service Manager can update the action log automatically, an analyst can update the action log with a manual antry from the console and endusers can update the action … Continue reading →
marcelzehner.ch 
Notifying Analysts when Action Log was updated
There are several possibilities to update the action log of an incident. Service Manager can update the action log automatically, an analyst can update the action log with a manual antry from the console and endusers can update the action … Continue reading →