Tag Archives: custom

Another Intake Form – less pain in this (Service Manager) world

Service Desk employees are often faced with the situation that they do not know if the user that is calling is reporting an incident or has a request for service. By using a good questioning technique he can try to … Continue reading

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SCSM Video Series – #1 Extending the Incident class and form

This is the very first part of a new Video Services that will show basic and advanced configuration and customization of Microsoft System Center Service Manager. This is a test run, because I got feedback of customers and also community … Continue reading

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Creating special Activities – Part 1/2

After installing Service Manager there are two types of activities that can be used in Change Requests: Manual Activities and Review Activities. When planning a Change Request you can chain multiple of those activities together. unfortunately, the attributes of those … Continue reading

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