Tag Archives: custom

Another Intake Form – less pain in this (Service Manager) world

Posted on 22/04/2013 by Marcel Zehner

Service Desk employees are often faced with the situation that they do not know if the user that is calling is reporting an incident or has a request for service. By using a good questioning technique he can try to … Continue reading →

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SCSM Video Series – #1 Extending the Incident class and form

Posted on 02/08/2011 by Marcel Zehner

This is the very first part of a new Video Services that will show basic and advanced configuration and customization of Microsoft System Center Service Manager. This is a test run, because I got feedback of customers and also community … Continue reading →

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Creating special Activities – Part 1/2

Posted on 07/02/2011 by Marcel Zehner

After installing Service Manager there are two types of activities that can be used in Change Requests: Manual Activities and Review Activities. When planning a Change Request you can chain multiple of those activities together. unfortunately, the attributes of those … Continue reading →

Posted in SCSM | Tagged , , , , , , | 11 Comments