Tag Archives: sm12

Dealing with multiple Management Servers 3/3: Decommission old Management Servers

Posted on 01/08/2012 by Marcel Zehner

Sometimes Management Servers have to be removed from a Service Manager Management Group. This last blog post of the series will explain all the needed steps.

Posted in SCSM | Tagged , , , , , | 8 Comments

Service Manager 2012 Workshop – get your seat now!

Posted on 25/07/2012 by Marcel Zehner

Hey all. As part of our Private Cloud workshop series, we have a new workshop for Service Manager 2012 ready for you. Next date will be October 29th until November 2nd 2012, the workshop is held in Bern/Switzerland in German … Continue reading →

Posted in Events/Speaking | Tagged , , , | 2 Comments

News in SCSM12 (Beta) #8 – Permissions for triggering System Center Orchestrator runbooks

Posted on 12/11/2011 by Marcel Zehner

This question comes up a lot: “What permissions are needed to trigger runbooks in System Center Orchestrator?” Sure, you can give all service accounts administrative permissions on all components and that would work somehow, but this is not really what … Continue reading →

Posted in SCSM, System Center (without SCSM) | Tagged , , , , , , , , | 8 Comments

Access the SM12 Web Portal using an Alias

Posted on 01/11/2011 by Marcel Zehner

SM12 brings a new Web Portal that is based on SharePoint. This is pretty cool because you can now combine the Service Manager functionality together with the rich function set of SharePoint. One thing I normally do is creating an alias … Continue reading →

Posted in SCSM | Tagged , , , , , , , | 6 Comments

News in SCSM12 (Beta) #7 – Connectors

Posted on 01/11/2011 by Marcel Zehner

To use Service Manager you first have to generate objects in the CMDB. To quickly fill the Configuration Database with lots of objects from good quality, SM12 offers different connectors. This concept is not new to SM12, but there are new … Continue reading →

Posted in SCSM | Tagged , , , , , , , , , , , , | 12 Comments

News in SCSM12 (Beta) #5 – Parent/Child Incidents

Posted on 30/10/2011 by Marcel Zehner

With SM12 it’s now possible to link multiple Incidents together. For that, a Parent Incident (or Master Incident) is created that then has relations to one or multiple Child Incidents. With SM10 this was only possible by linking multiple Incidents to Problem Records … Continue reading →

Posted in SCSM | Tagged , , , , , , , , | 12 Comments

News in SCSM12 (Beta) #4 – Enable Self Service for Service Requests

Posted on 29/10/2011 by Marcel Zehner

In my last blog post I talked about automating Service Requests with Service Manager 2012, and I also promised to show how to allow end users and other consumers to directly create new Service Requests from a Web Portal. This … Continue reading →

Posted in SCSM | Tagged , , , , , , , | 9 Comments

News in SCSM12 (Beta) #3 – Automation of Service Requests

Posted on 28/10/2011 by Marcel Zehner

In my last blog post I talked about the new Service Request Work Item type and how to use them. Service Requests are great, but it would be even cooler to automate the IT processes behind it. This is possible when … Continue reading →

Posted in SCSM, System Center (without SCSM) | Tagged , , , , , , , , | 11 Comments

News in SCSM12 (Beta) #2 – Service Requests

Posted on 28/10/2011 by Marcel Zehner

One cool new process that Service Manager now supports is Service Request Management/Fulfillment. In Service Manager 2010 you had to use Incidents or Change Requests to address Service Requests – or you built a complete new Work Item type from … Continue reading →

Posted in SCSM | Tagged , , , , , , | 15 Comments

News in SCSM12 (Beta) #1 – Service Level Objectives (SLO)

Posted on 27/10/2011 by Marcel Zehner

I’m very excited to present the first of many blog posts for the new version of Service Manager 2012!  The Beta is now public and I am now allowed to blog about all the great features that we all were … Continue reading →

Posted in SCSM | Tagged , , , , , | 33 Comments