Tag Archives: service request

News in SCSM12 (Beta) #4 – Enable Self Service for Service Requests

Posted on 29/10/2011 by Marcel Zehner

In my last blog post I talked about automating Service Requests with Service Manager 2012, and I also promised to show how to allow end users and other consumers to directly create new Service Requests from a Web Portal. This … Continue reading →

Posted in SCSM | Tagged , , , , , , , | 9 Comments

News in SCSM12 (Beta) #3 – Automation of Service Requests

Posted on 28/10/2011 by Marcel Zehner

In my last blog post I talked about the new Service Request Work Item type and how to use them. Service Requests are great, but it would be even cooler to automate the IT processes behind it. This is possible when … Continue reading →

Posted in SCSM, System Center (without SCSM) | Tagged , , , , , , , , | 11 Comments

Sample MP – Relation between classes, type projections, views and forms

Posted on 30/07/2011 by Marcel Zehner

Based on several requests, I created a sample MP that has a class definition with a relationship to another class, a type projection, a view that uses the type projection and a specific form for managing objects of this class. … Continue reading →

Posted in SCSM | Tagged , , , , , , , , , | 8 Comments