Tag Archives: service manager

Speaker @ System Center Universe (SCU) APAC 2015

Posted on 12/02/2015 by Marcel Zehner

This year I have a chance to present at System Center Universe APAC in Singapore – as far as I remember this is the first time I present in Asia More than 20 speakers that you might know from the … Continue reading →

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SCSM Customizations Presentation @SCUG_NL/@hypervnu Summer Night #SCSM

Posted on 27/06/2014 by Marcel Zehner

On June 26th 2014 I had the chance to present a SCSM session at the Dutch System Center user group during their annual Summer Night event. It was a great event with lots of content around System Center, Hyper-V and … Continue reading →

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News in SCSM12 (Beta) #5 – Parent/Child Incidents

Posted on 30/10/2011 by Marcel Zehner

With SM12 it’s now possible to link multiple Incidents together. For that, a Parent Incident (or Master Incident) is created that then has relations to one or multiple Child Incidents. With SM10 this was only possible by linking multiple Incidents to Problem Records … Continue reading →

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News in SCSM12 (Beta) #4 – Enable Self Service for Service Requests

Posted on 29/10/2011 by Marcel Zehner

In my last blog post I talked about automating Service Requests with Service Manager 2012, and I also promised to show how to allow end users and other consumers to directly create new Service Requests from a Web Portal. This … Continue reading →

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News in SCSM12 (Beta) #2 – Service Requests

Posted on 28/10/2011 by Marcel Zehner

One cool new process that Service Manager now supports is Service Request Management/Fulfillment. In Service Manager 2010 you had to use Incidents or Change Requests to address Service Requests – or you built a complete new Work Item type from … Continue reading →

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Speaker@Microsoft TechDays 2011

Posted on 04/10/2011 by Marcel Zehner

I was again hired to speak at Microsoft Switzerland largest Tech Event called “TechDays” – this time in my home town Bern/Switzerland. I’m proud to present four different Session in the Private Cloud Track together with my fellow colleagues from … Continue reading →

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geekmania 2011 – the famous IT Pro Event in Switzerland

Posted on 06/09/2011 by Marcel Zehner

Finally we are back with our famous IT Pro Event geekmania that focusses on Microsoft Products and Technologies. So make sure you block November 25th 2011 and book trains, plains, cars etc. to travel to Zurich/Switzerland. But be warned: conference language … Continue reading →

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Speaker@Microsoft TechDays 2011

Posted on 31/03/2011 by Marcel Zehner

Microsoft TechDays is the largest technical event for Microsoft technologies (developers and IT Pros) in Switzerland. Together with Markus Erlacher and Walter Pitrof (both Technical Solution Professionals for Microsoft Switzerland) I will present some stuff around Service Manager – the … Continue reading →

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Marcel@MMS Las Vegas

Posted on 16/03/2011 by Marcel Zehner

Hi all Next week I will attend the Microsoft Management Summit (MMS) in Las Vegas. Always a good time to learn and make interesting contacts. So If you’re interested in discussions about Service Manager (and of course more :)), drop … Continue reading →

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