Tag Archives: service manager

Speaker @ System Center Universe (SCU) APAC 2015

This year I have a chance to present at System Center Universe APAC in Singapore – as far as I remember this is the first time I present in Asia More than 20 speakers that you might know from the … Continue reading

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SCSM Customizations Presentation @SCUG_NL/@hypervnu Summer Night #SCSM

On June 26th 2014 I had the chance to present a SCSM session at the Dutch System Center user group during their annual Summer Night event. It was a great event with lots of content around System Center, Hyper-V and … Continue reading

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News in SCSM12 (Beta) #5 – Parent/Child Incidents

With SM12 it’s now possible to link multiple Incidents together. For that, a Parent Incident (or Master Incident) is created that then has relations to one or multiple Child Incidents. With SM10 this was only possible by linking multiple Incidents to Problem Records … Continue reading

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News in SCSM12 (Beta) #4 – Enable Self Service for Service Requests

In my last blog post I talked about automating Service Requests with Service Manager 2012, and I also promised to show how to allow end users and other consumers to directly create new Service Requests from a Web Portal. This … Continue reading

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News in SCSM12 (Beta) #2 – Service Requests

One cool new process that Service Manager now supports is Service Request Management/Fulfillment. In Service Manager 2010 you had to use Incidents or Change Requests to address Service Requests – or you built a complete new Work Item type from … Continue reading

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Speaker@Microsoft TechDays 2011

I was again hired to speak at Microsoft Switzerland largest Tech Event called “TechDays” – this time in my home town Bern/Switzerland. I’m proud to present four different Session in the Private Cloud Track together with my fellow colleagues from … Continue reading

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geekmania 2011 – the famous IT Pro Event in Switzerland

Finally we are back with our famous IT Pro Event geekmania that focusses on Microsoft Products and Technologies. So make sure you block November 25th 2011 and book trains, plains, cars etc. to travel to Zurich/Switzerland. But be warned: conference language … Continue reading

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