This is the very first part of a new Video Services that will show basic and advanced configuration and customization of Microsoft System Center Service Manager. This is a test run, because I got feedback of customers and also community guys that asked me to do something like this. And here’s the result. I’m very interested what you think about these kind of videos, if they are helpful, if they clarify things etc., so Feedback is very appreciated by using the blog comments function or (even better) by sending me an email to zehner at itnetx dot ch.
This first Video show the extension of the Incident class. The goal is to add additional information when an incident is created.
For this example, I have chosen a very simple property called “Cost Center” where technicians can add a Cost Center for every Incident if needed. I know, this is not a very good real world example because too much manual interaction is needed (this process should be automated, and I will show you how to do that in a later video). But I think it’s a good starting point to learn more about extending classes. To manage the new property, I will show how to extend the default Incident form with the new property. After that, the property is fully manageable by using the GUI.
The file size of this video can be large because I wanted to make sure that the quality is good enough so that everything is clearly recognizable.