Tag Archives: form

Session recording “Building a dynamic and automated rockstar CMDB with the Microsoft System Center suite”

At SCU 2013 DACH in Bern/Switzerland I had a session together with Kurt van Hoecke (inovativ) and Stefan Johner (itnetx) about how to extend Service Manager for your very own needs. We talked about adding properties to existing classes, add … Continue reading

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Another Intake Form – less pain in this (Service Manager) world

Service Desk employees are often faced with the situation that they do not know if the user that is calling is reporting an incident or has a request for service. By using a good questioning technique he can try to … Continue reading

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SCSM Video Series – #1 Extending the Incident class and form

This is the very first part of a new Video Services that will show basic and advanced configuration and customization of Microsoft System Center Service Manager. This is a test run, because I got feedback of customers and also community … Continue reading

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Remove the extensions tab on the Incident form

I have done this many times in the past months: extending the default Incident class with additional properties. With that you are able to save additional data with an Incident, so that you have all information in place when needed. … Continue reading

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Changing the Incident Preview Form

When dealing with Incidents, you and your Service Desk people always want the most important information at hand to¬†work effectively. One requirement could be to display information about incidents without opening them. Out of the box this is possible and … Continue reading

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