Tag Archives: scsm

SCSM Customizations Presentation @SCUG_NL/@hypervnu Summer Night #SCSM

On June 26th 2014 I had the chance to present a SCSM session at the Dutch System Center user group during their annual Summer Night event. It was a great event with lots of content around System Center, Hyper-V and … Continue reading

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Speaker@HASMUG #TE14D5 after TechEd 2014 US #SysCtr #SCSM

TechEd 2014 US will happen in a few days. From May 4-8 2014, tons of excellent sessions and content will be presented during the conference and I am really looking forward to learn new stuff, meet friends and of course … Continue reading

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Service Manager: Count the number of incident support group changes

A customer of mine recently asked me if it’s possible to easily see (and later also use reports for), how many times an incident was moved between support groups. There are different approaches for this and in this post I … Continue reading

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SCSM 2012 SP1 (Beta) – Monitoring Management Servers with SCOM 2012

Monitoring SCSM 2012 Management Servers with SCOM 2012 was not possible by using SCOM 2012 agents. During an upgrade process from SCSM 2010 to SCSM 2012 you even need to remove the SCOM agent before the upgrade. After a successful … Continue reading

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Dealing with multiple Management Servers 3/3: Decommission old Management Servers

Sometimes Management Servers have to be removed from a Service Manager Management Group. This last blog post of the series will explain all the needed steps.

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It’s all about the Service

When talking about monitoring and management IT people tend to focus on infrastructure components like servers, network devices etc. This is indeed important, but even more interesting is to have an eye on your applications and services that are consumed … Continue reading

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Self Service Software Ordering (using SCSM, SCCM and SCO)

This is something I hear a lot: customers want their end users to be able to order new software for their computers using a self service portal. As soon as the request is approved (if an approval is needed may depend … Continue reading

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