Tag Archives: parent

From CI to parent business service – beta version

Posted on 05/10/2013 by Marcel Zehner

When dealing with CIs in Service Manager, you often cannot see if this specific CI belongs to a business service. I created a very first version of a custom task (PowerShell Script) to quickly get that information from any CI … Continue reading →

Posted in SCSM | Tagged , , , | 10 Comments

Linking Parent/Child Incidents together using Orchestrator

Posted on 06/02/2013 by Marcel Zehner

“How can I use SCORCH to link Parent Incidents with Child Incidents?” seems to be a common question that I get a lot. So I decided to write a quick post on this topic. In this example I will use … Continue reading →

Posted in SCSM | Tagged , | 1 Comment

News in SCSM12 (Beta) #5 – Parent/Child Incidents

Posted on 30/10/2011 by Marcel Zehner

With SM12 it’s now possible to link multiple Incidents together. For that, a Parent Incident (or Master Incident) is created that then has relations to one or multiple Child Incidents. With SM10 this was only possible by linking multiple Incidents to Problem Records … Continue reading →

Posted in SCSM | Tagged , , , , , , , , | 12 Comments