Tag Archives: parent

From CI to parent business service – beta version

When dealing with CIs in Service Manager, you often cannot see if this specific CI belongs to a business service. I created a very first version of a custom task (PowerShell Script) to quickly get that information from any CI … Continue reading

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Linking Parent/Child Incidents together using Orchestrator

“How can I use SCORCH to link Parent Incidents with Child Incidents?” seems to be a common question that I get a lot. So I decided to write a quick post on this topic. In this example I will use … Continue reading

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News in SCSM12 (Beta) #5 – Parent/Child Incidents

With SM12 it’s now possible to link multiple Incidents together. For that, a Parent Incident (or Master Incident) is created that then has relations to one or multiple Child Incidents. With SM10 this was only possible by linking multiple Incidents to Problem Records … Continue reading

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