Tag Archives: SR

News in SCSM12 (Beta) #2 – Service Requests

Posted on 28/10/2011 by Marcel Zehner

One cool new process that Service Manager now supports is Service Request Management/Fulfillment. In Service Manager 2010 you had to use Incidents or Change Requests to address Service Requests – or you built a complete new Work Item type from … Continue reading →

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