Tag Archives: portal

Knowledge Articles – or “how end users will find the help articles they are looking for”

The Service Manager portal offers a possibility to publish Knowledge Articles to consumers. This is a great thing, especially when articles are “connected” to Service Offerings or Request Offerings so that they are available at the correct place. But for … Continue reading

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Change the Incident Template used by the Web Portal

The Web Portal allows end users to create Incidents. This is pretty cool because you can move to load for the Incident creation process away from the Service Desk people to the end users. If a new Incident is created, … Continue reading

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