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Author Archives: Marcel Zehner
Using the Service Manager SDK together with Powershell
When using Service Manager, you can use the out-of-the-box Powershell-SnapIn “smcmdletsnapin” to get access to a bunch of Powershell cmdlets. These can be used to display and change different objects within the Service Manager Infrastructure. If this is not enough, you … Continue reading
Marcel awarded with Microsoft Community Contributor (MCC)
Today I got an email from Microsoft: I got the Microsoft Community Contributor Award (MCC) for my work in the System Center Service Manager Community. This is really great and motivates me to continue my work. Stay tuned! regards Marcel
Posted in Exams/Awards
Tagged community, Contributor Award, MCC, Microsoft Community Contributor
9 Comments
Change the Incident Template used by the Web Portal
The Web Portal allows end users to create Incidents. This is pretty cool because you can move to load for the Incident creation process away from the Service Desk people to the end users. If a new Incident is created, … Continue reading
Posted in SCSM
Tagged incident, incidents, portal, source, template, templates, visual studio
2 Comments
SCSM Video Series – #1 Extending the Incident class and form
This is the very first part of a new Video Services that will show basic and advanced configuration and customization of Microsoft System Center Service Manager. This is a test run, because I got feedback of customers and also community … Continue reading
Sample MP – Relation between classes, type projections, views and forms
Based on several requests, I created a sample MP that has a class definition with a relationship to another class, a type projection, a view that uses the type projection and a specific form for managing objects of this class. … Continue reading
Posted in SCSM
Tagged class, classes, projections, relation, relations, relationship, service request, type projections, view, views
8 Comments
Remove the extensions tab on the Incident form
I have done this many times in the past months: extending the default Incident class with additional properties. With that you are able to save additional data with an Incident, so that you have all information in place when needed. … Continue reading
Changing the Incident Preview Form
When dealing with Incidents, you and your Service Desk people always want the most important information at hand to work effectively. One requirement could be to display information about incidents without opening them. Out of the box this is possible and … Continue reading
SCO (System Center Orchestrator) 2012 Beta 1 – Overview
The next Release of Service Manager (SCSM 2012) will be available around end 2011. To drive automation to the next level, SCSM 2012 will contain a connector to System Center Orchestrator 2012 (today known as “Microsoft Opalis”) that allows us … Continue reading
Posted in System Center (without SCSM)
Tagged automation, opalis, orchestrator, sco, workflow
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Removing Management Packs with Powershell
When Management Packs are imported, SCSM does some integrity checks to see if the Management Pack is valid. This indeed makes sense because you immediately know when your Management Pack has errors in the code. But there are also times … Continue reading
marcelzehner.ch 
Notifying Analysts when Action Log was updated
There are several possibilities to update the action log of an incident. Service Manager can update the action log automatically, an analyst can update the action log with a manual antry from the console and endusers can update the action … Continue reading →