Tag Archives: relation

“How to create HP ProLiant objects manually in the CMDB”

Many of my customers start their Service Manager implementation by implementing Configuration Management first. This indeed makes sense, because as soon as objects and relationships are available in the CMDB and under change control, they know what’s going on behind … Continue reading

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Documentation of SCSM Relationship Classes

When you are dealing with Service Manager or especially CMDB’s you know that it’s all about relationships. Service Manager delivers tons of different relationships between object classes that will help you to build the relationships to reflect your needs. Of … Continue reading

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Sample MP – Relation between classes, type projections, views and forms

Based on several requests, I created a sample MP that has a class definition with a relationship to another class, a type projection, a view that uses the type projection and a specific form for managing objects of this class. … Continue reading

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Get the SMTP Address of a User CI

Due to a notification requirement of a customer, I needed to somehow access the SMTP address of a User CI in the CMDB. This is not that easy, because the SMTP address is not directly stored on the user object, … Continue reading

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Starting the SCCM Remote Control Client from the Service Manager Console, Part 2 (aka “how to dynamically add information to tasks”)

A while ago I have written an article about how to create custom tasks. One question that came up was: “How can I bring information from an incident to the task (as a task parameter)”? This article shows how.

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Adding a custom field to Incident Forms

Today I had an interesting Request. A Customer came with the idea of adding an additional field to the Incident Form. It should hold the User that would report the Incident. Often the user reporting the Incident is not the … Continue reading

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