Tag Archives: relation

“How to create HP ProLiant objects manually in the CMDB”

Posted on 15/03/2013 by Marcel Zehner

Many of my customers start their Service Manager implementation by implementing Configuration Management first. This indeed makes sense, because as soon as objects and relationships are available in the CMDB and under change control, they know what’s going on behind … Continue reading →

Posted in SCSM | Tagged hosting, hp, proliant, relation, relationship, server | Leave a comment

Documentation of SCSM Relationship Classes

Posted on 10/02/2013 by Marcel Zehner

When you are dealing with Service Manager or especially CMDB’s you know that it’s all about relationships. Service Manager delivers tons of different relationships between object classes that will help you to build the relationships to reflect your needs. Of … Continue reading →

Posted in SCSM | Tagged relation, relationship, source, target | 17 Comments

Sample MP – Relation between classes, type projections, views and forms

Posted on 30/07/2011 by Marcel Zehner

Based on several requests, I created a sample MP that has a class definition with a relationship to another class, a type projection, a view that uses the type projection and a specific form for managing objects of this class. … Continue reading →

Posted in SCSM | Tagged class, classes, projections, relation, relations, relationship, service request, type projections, view, views | 8 Comments

Get the SMTP Address of a User CI

Posted on 17/05/2011 by Marcel Zehner

Due to a notification requirement of a customer, I needed to somehow access the SMTP address of a User CI in the CMDB. This is not that easy, because the SMTP address is not directly stored on the user object, … Continue reading →

Posted in SCSM | Tagged address, notification, opalis, relation, relationship, runbook, SMTP, workflow | 7 Comments

Starting the SCCM Remote Control Client from the Service Manager Console, Part 2 (aka “how to dynamically add information to tasks”)

Posted on 03/04/2011 by Marcel Zehner

A while ago I have written an article about how to create custom tasks. One question that came up was: “How can I bring information from an incident to the task (as a task parameter)”? This article shows how.

Posted in SCSM | Tagged parameters, relation, relations, relationship, sccm, tasks | 7 Comments

Adding a custom field to Incident Forms

Posted on 04/01/2011 by Marcel Zehner

Today I had an interesting Request. A Customer came with the idea of adding an additional field to the Incident Form. It should hold the User that would report the Incident. Often the user reporting the Incident is not the … Continue reading →

Posted in SCSM | Tagged attribute, authoring tool, incident, reference, relation, relationship, reporting user | 82 Comments