Tag Archives: opalis

Dynamic Service Manager CMDB with System Center Orchestrator

One thing you have to keep in mind with Private Cloud Computing is the fact that requirements for CMDB change dramatically. Not only that your CMDB needs to manage new classes (e.g. Virtualization Hosts, Hypervisors, Guests, Clouds etc.) and Relationships … Continue reading

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Self Service Software Ordering (using SCSM, SCCM and SCO)

This is something I hear a lot: customers want their end users to be able to order new software for their computers using a self service portal. As soon as the request is approved (if an approval is needed may depend … Continue reading

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SCO (System Center Orchestrator) 2012 Beta 1 – Overview

The next Release of Service Manager (SCSM 2012) will be available around end 2011. To drive automation to the next level, SCSM 2012 will contain a connector to System Center Orchestrator 2012 (today known as “Microsoft Opalis”) that allows us … Continue reading

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Get the SMTP Address of a User CI

Due to a notification requirement of a customer, I needed to somehow access the SMTP address of a User CI in the CMDB. This is not that easy, because the SMTP address is not directly stored on the user object, … Continue reading

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Auto-Assign unassigned Incidents by using the SCSM Extensions V2.0 OIP

What about days when no one feels responsible for assigning Incidents to Support Groups and/or Analysts? In such cases a workflow that reports unassigned Incidents would be helpful. If needed, the workflow could also assign these Incidents automatically to a … Continue reading

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SCSM Extensions V2.0 OIP (Opalis Integration Pack)

Some weeks ago I released the first Version of the SCSM Extensions OIP. This OIP allows Administrators to create workflows in Opalis to automate things. It contains some activities that are not contained in the SCSM OIP from Microsoft. During my work with Service … Continue reading

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Opalis Integration Pack Extension for Service Manager

I started a new Opalis Integration Pack project that allows administrators to easily communicate with Service Manager. The Integration Pack that Microsoft delivers is great, but some often used activities (I use) are not present and you have to use … Continue reading

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