Tag Archives: opalis

Dynamic Service Manager CMDB with System Center Orchestrator

Posted on 07/04/2012 by Marcel Zehner

One thing you have to keep in mind with Private Cloud Computing is the fact that requirements for CMDB change dramatically. Not only that your CMDB needs to manage new classes (e.g. Virtualization Hosts, Hypervisors, Guests, Clouds etc.) and Relationships … Continue reading →

Posted in SCSM, System Center (without SCSM) | Tagged ci, cmdb, configuration item, connector, dynamic, opalis, orchestrator | 6 Comments

Self Service Software Ordering (using SCSM, SCCM and SCO)

Posted on 27/02/2012 by Marcel Zehner

This is something I hear a lot: customers want their end users to be able to order new software for their computers using a self service portal. As soon as the request is approved (if an approval is needed may depend … Continue reading →

Posted in SCSM, System Center (without SCSM) | Tagged kiosk, opalis, orchestrator, order, ordering, sccm, sco, scsm, software | 29 Comments

SCO (System Center Orchestrator) 2012 Beta 1 – Overview

Posted on 20/06/2011 by Marcel Zehner

The next Release of Service Manager (SCSM 2012) will be available around end 2011. To drive automation to the next level, SCSM 2012 will contain a connector to System Center Orchestrator 2012 (today known as “Microsoft Opalis”) that allows us … Continue reading →

Posted in System Center (without SCSM) | Tagged automation, opalis, orchestrator, sco, workflow | Leave a comment

Get the SMTP Address of a User CI

Posted on 17/05/2011 by Marcel Zehner

Due to a notification requirement of a customer, I needed to somehow access the SMTP address of a User CI in the CMDB. This is not that easy, because the SMTP address is not directly stored on the user object, … Continue reading →

Posted in SCSM | Tagged address, notification, opalis, relation, relationship, runbook, SMTP, workflow | 7 Comments

Auto-Assign unassigned Incidents by using the SCSM Extensions V2.0 OIP

Posted on 03/05/2011 by Marcel Zehner

What about days when no one feels responsible for assigning Incidents to Support Groups and/or Analysts? In such cases a workflow that reports unassigned Incidents would be helpful. If needed, the workflow could also assign these Incidents automatically to a … Continue reading →

Posted in SCSM, System Center (without SCSM) | Tagged assign, auto-assign, automate, automation, opalis, scsm extensions, workflow | 11 Comments

SCSM Extensions V2.0 OIP (Opalis Integration Pack)

Posted on 01/05/2011 by Marcel Zehner

Some weeks ago I released the first Version of the SCSM Extensions OIP. This OIP allows Administrators to create workflows in Opalis to automate things. It contains some activities that are not contained in the SCSM OIP from Microsoft. During my work with Service … Continue reading →

Posted in SCSM, System Center (without SCSM) | Tagged automate, automation, opalis, runbook, scsm, scsm extensions, workflow | 13 Comments

Opalis Integration Pack Extension for Service Manager

Posted on 02/04/2011 by Marcel Zehner

I started a new Opalis Integration Pack project that allows administrators to easily communicate with Service Manager. The Integration Pack that Microsoft delivers is great, but some often used activities (I use) are not present and you have to use … Continue reading →

Posted in SCSM, System Center (without SCSM) | Tagged auto-close, autoclose, automate, automation, export, management packs, mp, opalis | 10 Comments

Creating special Activities – Part 2/2

Posted on 09/02/2011 by Marcel Zehner

Using Activities in Service Manager allows you to collect Information about tasks and build them together in Change Requests. In the first Part I talked about custom activity classes and how to use them in Templates. In the second Part I … Continue reading →

Posted in SCSM, System Center (without SCSM) | Tagged activities, activity, automate, automation, opalis, workflow | Leave a comment

Creating special Activities – Part 1/2

Posted on 07/02/2011 by Marcel Zehner

After installing Service Manager there are two types of activities that can be used in Change Requests: Manual Activities and Review Activities. When planning a Change Request you can chain multiple of those activities together. unfortunately, the attributes of those … Continue reading →

Posted in SCSM | Tagged activities, activity, authoring tool, change request, class, custom, opalis | 11 Comments

Auto-Close resolved Incidents

Posted on 12/01/2011 by Marcel Zehner

After a Ticket has been closed, it is no more possible to reopen it – this is why the “resolved” state exists. As long as a ticket is resolved, it can be re-opened. So one thing you have to deal … Continue reading →

Posted in SCSM | Tagged auto-close, autoclose, closed, incidents, opalis, problems, resolved, smlets | 25 Comments