Tag Archives: smlets

Control personalized views in SCSM

In SCSM Analysts have the option to change views for their specific needs. They can change the width of columns, hide columns completely or use grouping and sorting functions. All view personalizations are stored in the SCSM database so that … Continue reading

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A look at SCSM Workflows and Notifications and how to manage them by using scripts

I am a lazy guy and whenever possible I try to automate things using PowerShell scripts or System Center Orchestrator runbooks. If you work with Service Manager you know that lots of tasks can be automated by using PowerShell cmdlets … Continue reading

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Removing Management Packs with Powershell

When Management Packs are imported, SCSM does some integrity checks to see if the Management Pack is valid. This indeed makes sense because you immediately know when your Management Pack has errors in the code. But there are also times … Continue reading

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Service Manager SMlets Beta 3 released!

This is good news: Beta 3 of the famous SMlets have just been released. Thanks to Travis and Jim for their great work! You can find more details here. cuMarcel

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Auto-Close resolved Incidents

After a Ticket has been closed, it is no more possible to reopen it – this is why the “resolved” state exists. As long as a ticket is resolved, it can be re-opened. So one thing you have to deal … Continue reading

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