Tag Archives: preview

Changing the Incident Preview Form

When dealing with Incidents, you and your Service Desk people always want the most important information at hand to¬†work effectively. One requirement could be to display information about incidents without opening them. Out of the box this is possible and … Continue reading

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SCSM 2012 Scenario Preview – Requesting offerings by using the Self Service Portal

Over the next months I will write some articles to explain new features and possibilities of Service Manager 2012. Some information is already public, some is not. I will take care that only allowed public information will be published here. … Continue reading

Posted in SCSM | Tagged , | 5 Comments