Tag Archives: sm12

News in SCSM12 (Beta) #3 – Automation of Service Requests

In my last blog post I talked about the new Service Request Work Item type and how to use them. Service Requests are great, but it would be even cooler to automate the IT processes behind it. This is possible when … Continue reading

Posted in SCSM, System Center (without SCSM) | Tagged , , , , , , , , | 11 Comments

News in SCSM12 (Beta) #2 – Service Requests

One cool new process that Service Manager now supports is Service Request Management/Fulfillment. In Service Manager 2010 you had to use Incidents or Change Requests to address Service Requests – or you built a complete new Work Item type from … Continue reading

Posted in SCSM | Tagged , , , , , , | 15 Comments

News in SCSM12 (Beta) #1 – Service Level Objectives (SLO)

I’m very excited to present the first of many blog posts for the new version of Service Manager 2012!  The Beta is now public and I am now allowed to blog about all the great features that we all were … Continue reading

Posted in SCSM | Tagged , , , , , | 31 Comments

Service Manager 2012 Beta is available!

We had to wait for a long time, but now the public Beta of Service Manager 2012 is finally available. Time to download and test all the great new features! Download –> http://www.microsoft.com/download/en/details.aspx?id=27844 I will publish a bunch of SCSM12 … Continue reading

Posted in SCSM | Tagged , , , | Leave a comment