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Category Archives: SCSM
Sample MP – Relation between classes, type projections, views and forms
Based on several requests, I created a sample MP that has a class definition with a relationship to another class, a type projection, a view that uses the type projection and a specific form for managing objects of this class. … Continue reading
Posted in SCSM
Tagged class, classes, projections, relation, relations, relationship, service request, type projections, view, views
8 Comments
Remove the extensions tab on the Incident form
I have done this many times in the past months: extending the default Incident class with additional properties. With that you are able to save additional data with an Incident, so that you have all information in place when needed. … Continue reading
Changing the Incident Preview Form
When dealing with Incidents, you and your Service Desk people always want the most important information at hand to work effectively. One requirement could be to display information about incidents without opening them. Out of the box this is possible and … Continue reading
Removing Management Packs with Powershell
When Management Packs are imported, SCSM does some integrity checks to see if the Management Pack is valid. This indeed makes sense because you immediately know when your Management Pack has errors in the code. But there are also times … Continue reading
Make Service Manager Customer-aware – Part 2
A while ago I have written an article about customizing Service Manager to make it customer-aware. This was just a simple example of how to assign incidents to different customers. Because this article was (and still is) very popular, I … Continue reading
Autoincrement Property IDs
I’m writing this blog post while sitting in my car in the middle of a huge traffic jam at famous St.Gotthard in Switzerland (2 hours waiting time) The positive thing is that I have plenty of time to write a … Continue reading
Posted in SCSM
Tagged auto increment, autoincrement, default value, key property, management packs, mp, xml
15 Comments
CSV-Import of Objects using Type Projections
A while ago I have written a post about CSV Import of objects. Last time I was just mentioning about importing objects of specific classes. But what about importing objects of combination classes (aka type projections)? This would be the … Continue reading
Get the SMTP Address of a User CI
Due to a notification requirement of a customer, I needed to somehow access the SMTP address of a User CI in the CMDB. This is not that easy, because the SMTP address is not directly stored on the user object, … Continue reading
Posted in SCSM
Tagged address, notification, opalis, relation, relationship, runbook, SMTP, workflow
7 Comments
Using the Exchange Connector and the default Incident-by-Mail function together to get the best of both worlds
Wow, what a long title for a blog post! Due to a customer request I built the solution mentioned in the title some days ago. It works very good and satisfies the customers needs. What it does? It allows very … Continue reading
SCSM 2012 Scenario Preview – Requesting offerings by using the Self Service Portal
Over the next months I will write some articles to explain new features and possibilities of Service Manager 2012. Some information is already public, some is not. I will take care that only allowed public information will be published here. … Continue reading
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