Tag Archives: mail

Error using the Exchange Connector 3.0 RTM

Posted on 26/06/2013 by

The Service Manager Exchange Connector allows Service Manager to communicate with an Exchange Mailbox to create and update work items. It is mostly used to enable a good communication with end users. Installing the Exchange Connector is straightforward, but there’s … Continue reading →

Posted in SCSM | Tagged , , , | 4 Comments

Quick Info: Exchange Connector 3.0 is now RTM and finally supported!

Posted on 27/04/2013 by

We had to go a long way, but now it’s finally here: the Exchange Connector 3.0 for Service Manager is now RTM and officially supported by Microsoft. You can download it from here –> http://www.microsoft.com/en-us/download/details.aspx?id=38791 Cheers Marcel

Posted in SCSM | Tagged , , , , | Leave a comment

To what CI belongs a specific mail address?

Posted on 29/12/2011 by

Some months ago I wrote a blog post about getting the SMTP addresses of a User CI. This can be helpful if you need this information in a Opalis/Orchestrator Runbook. Based on this article the question came up if it … Continue reading →

Posted in SCSM | Tagged , , , , , , , | 5 Comments

Using the Exchange Connector and the default Incident-by-Mail function together to get the best of both worlds

Posted on 14/05/2011 by

Wow, what a long title for a blog post! Due to a customer request I built the solution mentioned in the title some days ago. It works very good and satisfies the customers needs. What it does? It allows very … Continue reading →

Posted in SCSM | Tagged , , , | 40 Comments

Multi-Language Support for Mail Notification

Posted on 28/02/2011 by

Service Manager allows you to notify people (endusers, analysts, bosses etc.) by mail. Larger companies that span accross multiple countries may have a requirement to send out mails in different languages – depending on the language a specific person speaks. … Continue reading →

Posted in SCSM | Tagged , , , , | 9 Comments