Tag Archives: mail

Error using the Exchange Connector 3.0 RTM

The Service Manager Exchange Connector allows Service Manager to communicate with an Exchange Mailbox to create and update work items. It is mostly used to enable a good communication with end users. Installing the Exchange Connector is straightforward, but there’s … Continue reading

Posted in SCSM | Tagged , , , | 4 Comments

Quick Info: Exchange Connector 3.0 is now RTM and finally supported!

We had to go a long way, but now it’s finally here: the Exchange Connector 3.0 for Service Manager is now RTM and officially supported by Microsoft. You can download it from here –> http://www.microsoft.com/en-us/download/details.aspx?id=38791 Cheers Marcel

Posted in SCSM | Tagged , , , , | Leave a comment

To what CI belongs a specific mail address?

Some months ago I wrote a blog post about getting the SMTP addresses of a User CI. This can be helpful if you need this information in a Opalis/Orchestrator Runbook. Based on this article the question came up if it … Continue reading

Posted in SCSM | Tagged , , , , , , , | 5 Comments

Using the Exchange Connector and the default Incident-by-Mail function together to get the best of both worlds

Wow, what a long title for a blog post! Due to a customer request I built the solution mentioned in the title some days ago. It works very good and satisfies the customers needs. What it does? It allows very … Continue reading

Posted in SCSM | Tagged , , , | 40 Comments

Multi-Language Support for Mail Notification

Service Manager allows you to notify people (endusers, analysts, bosses etc.) by mail. Larger companies that span accross multiple countries may have a requirement to send out mails in different languages – depending on the language a specific person speaks. … Continue reading

Posted in SCSM | Tagged , , , , | 9 Comments