Tag Archives: customer-aware

Make Service Manager Customer-aware – Part 2

A while ago I have written an article about customizing Service Manager to make it customer-aware. This was just a simple example of how to assign incidents to different customers. Because this article was (and still is) very popular, I … Continue reading

Posted in SCSM | Tagged , , , , | 6 Comments

Make Service Manager Customer-aware

Out-of-the-box, Service Manager cannot be used to manage multiple customers – e.g. there is no customer field/attribute when you create a new incident. Without this information it is very difficult to see which customer reported a specific incident. If you … Continue reading

Posted in SCSM | Tagged , , , , | 33 Comments