Tag Archives: sccm

Self Service Software Ordering (using SCSM, SCCM and SCO)

This is something I hear a lot: customers want their end users to be able to order new software for their computers using a self service portal. As soon as the request is approved (if an approval is needed may depend … Continue reading

Posted in SCCM, SCORCH, SCSM | Tagged , , , , , , , , | 29 Comments

Starting the SCCM Remote Control Client from the Service Manager Console, Part 2 (aka “how to dynamically add information to tasks”)

A while ago I have written an article about how to create custom tasks. One question that came up was: “How can I bring information from an incident to the task (as a task parameter)”? This article shows how.

Posted in SCSM | Tagged , , , , , | 7 Comments

Starting the SCCM Remote Control Client from the Service Manager Console

Tasks can be used to start different actions directly from the Service Manager Console without leaving the Console. This indeed makes sense because you can save a lot of time because you do not have to switch between multiple consoles … Continue reading

Posted in SCSM | Tagged , , , | 7 Comments