Tag Archives: scsm
In my last blog post I talked about the new Service Request Work Item type and how to use them. Service Requests are great, but it would be even cooler to automate the IT processes behind it. This is possible when … Continue reading
One cool new process that Service Manager now supports is Service Request Management/Fulfillment. In Service Manager 2010 you had to use Incidents or Change Requests to address Service Requests – or you built a complete new Work Item type from … Continue reading
I was again hired to speak at Microsoft Switzerland largest Tech Event called “TechDays” – this time in my home town Bern/Switzerland. I’m proud to present four different Session in the Private Cloud Track together with my fellow colleagues from … Continue reading
Finally we are back with our famous IT Pro Event geekmania that focusses on Microsoft Products and Technologies. So make sure you block November 25th 2011 and book trains, plains, cars etc. to travel to Zurich/Switzerland. But be warned: conference language … Continue reading
Hello everyone. I am very proud that we have two swiss customers working actively in the SCSM 2012 TAP together with itnetx as System Integrator (SI). We will join the TAP Airlift in Redmond in the second group from June … Continue reading
Some weeks ago I released the first Version of the SCSM Extensions OIP. This OIP allows Administrators to create workflows in Opalis to automate things. It contains some activities that are not contained in the SCSM OIP from Microsoft. During my work with Service … Continue reading
A few weeks ago, the first public details of the new Service Manager 2012 (formerly known as Service Manager 2012 R2) were released by Microsoft. To get a good overview, I will publish the most important details in this post.