Tag Archives: scsm

Self Service Software Ordering (using SCSM, SCCM and SCO)

This is something I hear a lot: customers want their end users to be able to order new software for their computers using a self service portal. As soon as the request is approved (if an approval is needed may depend … Continue reading

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News in SCSM12 (Beta) #3 – Automation of Service Requests

In my last blog post I talked about the new Service Request Work Item type and how to use them. Service Requests are great, but it would be even cooler to automate the IT processes behind it. This is possible when … Continue reading

Posted in SCORCH, SCSM | Tagged , , , , , , , , | 11 Comments

News in SCSM12 (Beta) #2 – Service Requests

One cool new process that Service Manager now supports is Service Request Management/Fulfillment. In Service Manager 2010 you had to use Incidents or Change Requests to address Service Requests – or you built a complete new Work Item type from … Continue reading

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Speaker@Microsoft TechDays 2011

I was again hired to speak at Microsoft Switzerland largest Tech Event called “TechDays” – this time in my home town Bern/Switzerland. I’m proud to present four different Session in the Private Cloud Track together with my fellow colleagues from … Continue reading

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geekmania 2011 – the famous IT Pro Event in Switzerland

Finally we are back with our famous IT Pro Event geekmania that focusses on Microsoft Products and Technologies. So make sure you block November 25th 2011 and book trains, plains, cars etc. to travel to Zurich/Switzerland. But be warned: conference language … Continue reading

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Marcel@TAP Airlift for Service Manager 2012

Hello everyone. I am very proud that we have two swiss customers working actively in the SCSM 2012 TAP together with itnetx as System Integrator (SI). We will join the TAP Airlift in Redmond in the second group from June … Continue reading

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SCSM Extensions V2.0 OIP (Opalis Integration Pack)

Some weeks ago I released the first Version of the SCSM Extensions OIP. This OIP allows Administrators to create workflows in Opalis to automate things. It contains some activities that are not contained in the SCSM OIP from Microsoft. During my work with Service … Continue reading

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