Tag Archives: support group changes

Create a report for “Support Group Changes”

Posted on 24/06/2014 by Marcel Zehner

A while ago I published an article that explained how you can create a custom workflow to count incident support group changes. This is an easy way to go for those incidents that were pushed back and forth between support … Continue reading →

Posted in SCSM | Tagged , | 1 Comment

Service Manager: Count the number of incident support group changes

Posted on 04/04/2014 by Marcel Zehner

A customer of mine recently asked me if it’s possible to easily see (and later also use reports for), how many times an incident was moved between support groups. There are different approaches for this and in this post I … Continue reading →

Posted in SCSM | Tagged , , , | 2 Comments