Make Service Manager Customer-aware – Part 2

Posted on 08/06/2011 by Marcel Zehner

A while ago I have written an article about customizing Service Manager to make it customer-aware. This was just a simple example of how to assign incidents to different customers. Because this article was (and still is) very popular, I decided to write another one about customer-awareness. In this post I will show you how you can assign Configuration Items to customers which can be very important when you manage objects for several customers and different environments. I will show an example of assigning Windows Computer objects, but this can of course also be done with any CI Type.

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Autoincrement Property IDs

Posted on 04/06/2011 by Marcel Zehner

I’m writing this blog post while sitting in my car in the middle of a huge traffic jam at famous St.Gotthard in Switzerland (2 hours waiting time) Smiley The positive thing is that I have plenty of time to write a new blog post.

A question I get a lot is how to configure autoincrementing of Property IDs. Unfortunately this is not very well documented. In this blog post I will show you how to successfully do it by using a simple Management Pack.

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Posted in SCSM | Tagged , , , , , , | 15 Comments

Marcel@TAP Airlift for Service Manager 2012

Posted on 22/05/2011 by Marcel Zehner

Hello everyone. I am very proud that we have two swiss customers working actively in the SCSM 2012 TAP together with itnetx as System Integrator (SI). We will join the TAP Airlift in Redmond in the second group from June 29th to July 1st, but we will be onsite already on June 25th. I would be very happy to meet SCSM specialists and customers from around the world on site. If your interested in a side meeting to discuss things or if you just wanna have fun with the swiss delegation, just let me know Smiley

Hope to see you in Redmond!

Marcel

Posted in Events/Speaking | Tagged , , , , , | 2 Comments

CSV-Import of Objects using Type Projections

Posted on 20/05/2011 by Marcel Zehner

A while ago I have written a post about CSV Import of objects. Last time I was just mentioning about importing objects of specific classes. But what about importing objects of combination classes (aka type projections)? This would be the case if you for instance want to import a computer object (one class) and in the same step want to configure the primary user (wich is a relationship to another class). If this sounds interesting, read on.

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Posted in SCSM | Tagged , , , , | 18 Comments

Get the SMTP Address of a User CI

Posted on 17/05/2011 by Marcel Zehner

Due to a notification requirement of a customer, I needed to somehow access the SMTP address of a User CI in the CMDB. This is not that easy, because the SMTP address is not directly stored on the user object, but in a related object of another class. In this post I will show how to get the SMTP address out of the CMDB by using Powershell.

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Posted in SCSM | Tagged , , , , , , , | 7 Comments

Using the Exchange Connector and the default Incident-by-Mail function together to get the best of both worlds

Posted on 14/05/2011 by Marcel Zehner

Wow, what a long title for a blog post! Due to a customer request I built the solution mentioned in the title some days ago. It works very good and satisfies the customers needs. What it does? It allows very flexible Work Items handling by mail. But read more …

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Posted in SCSM | Tagged , , , | 40 Comments

SCSM 2012 Scenario Preview – Requesting offerings by using the Self Service Portal

Posted on 06/05/2011 by Marcel Zehner

Over the next months I will write some articles to explain new features and possibilities of Service Manager 2012. Some information is already public, some is not. I will take care that only allowed public information will be published here.

Today, I want to show how users can request IT offerings by using the self service portal. These Screenshots have been extracted from an MMS 2011 Session that has ben recorded – so this is public stuff. Thanks to Anders for the “extraction” work!

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Posted in SCSM | Tagged , | 5 Comments

Auto-Assign unassigned Incidents by using the SCSM Extensions V2.0 OIP

Posted on 03/05/2011 by Marcel Zehner

What about days when no one feels responsible for assigning Incidents to Support Groups and/or Analysts? In such cases a workflow that reports unassigned Incidents would be helpful. If needed, the workflow could also assign these Incidents automatically to a Support Group or an Analyst. In this post I will show you how this can be done by using the SCSM Extensions V2.0 OIP in combination with the SCSM OIP from Microsoft.

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Posted in SCSM, System Center (without SCSM) | Tagged , , , , , , | 11 Comments

SCSM Extensions V2.0 OIP (Opalis Integration Pack)

Posted on 01/05/2011 by Marcel Zehner

Some weeks ago I released the first Version of the SCSM Extensions OIP. This OIP allows Administrators to create workflows in Opalis to automate things. It contains some activities that are not contained in the SCSM OIP from Microsoft. During my work with Service Manager, I learned what customers are expecting from the product and what their needs are. To make life easier, I created a new Version of the OIP that now contains 15 Activities that can be used to build workflows in Opalis. This was some hard work, but I think the result was worth it.

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Posted in SCSM, System Center (without SCSM) | Tagged , , , , , , | 13 Comments

Service Manager SMlets Beta 3 released!

Posted on 21/04/2011 by Marcel Zehner

This is good news: Beta 3 of the famous SMlets have just been released. Thanks to Travis and Jim for their great work! You can find more details here.

cu
Marcel

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