Tag Archives: scsm extensions

Auto-Assign unassigned Incidents by using the SCSM Extensions V2.0 OIP

What about days when no one feels responsible for assigning Incidents to Support Groups and/or Analysts? In such cases a workflow that reports unassigned Incidents would be helpful. If needed, the workflow could also assign these Incidents automatically to a … Continue reading

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SCSM Extensions V2.0 OIP (Opalis Integration Pack)

Some weeks ago I released the first Version of the SCSM Extensions OIP. This OIP allows Administrators to create workflows in Opalis to automate things. It contains some activities that are not contained in the SCSM OIP from Microsoft. During my work with Service … Continue reading

Posted in SCORCH, SCSM | Tagged , , , , , , | 13 Comments