Tag Archives: scsm extensions

Auto-Assign unassigned Incidents by using the SCSM Extensions V2.0 OIP

Posted on 03/05/2011 by

What about days when no one feels responsible for assigning Incidents to Support Groups and/or Analysts? In such cases a workflow that reports unassigned Incidents would be helpful. If needed, the workflow could also assign these Incidents automatically to a … Continue reading →

Posted in SCORCH, SCSM | Tagged , , , , , , | 11 Comments

SCSM Extensions V2.0 OIP (Opalis Integration Pack)

Posted on 01/05/2011 by

Some weeks ago I released the first Version of the SCSM Extensions OIP. This OIP allows Administrators to create workflows in Opalis to automate things. It contains some activities that are not contained in the SCSM OIP from Microsoft. During my work with Service … Continue reading →

Posted in SCORCH, SCSM | Tagged , , , , , , | 13 Comments