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Author Archives: Marcel Zehner
Make Service Manager Customer-aware – Part 2
A while ago I have written an article about customizing Service Manager to make it customer-aware. This was just a simple example of how to assign incidents to different customers. Because this article was (and still is) very popular, I … Continue reading
Autoincrement Property IDs
I’m writing this blog post while sitting in my car in the middle of a huge traffic jam at famous St.Gotthard in Switzerland (2 hours waiting time) The positive thing is that I have plenty of time to write a … Continue reading
Posted in SCSM
Tagged auto increment, autoincrement, default value, key property, management packs, mp, xml
15 Comments
Marcel@TAP Airlift for Service Manager 2012
Hello everyone. I am very proud that we have two swiss customers working actively in the SCSM 2012 TAP together with itnetx as System Integrator (SI). We will join the TAP Airlift in Redmond in the second group from June … Continue reading
CSV-Import of Objects using Type Projections
A while ago I have written a post about CSV Import of objects. Last time I was just mentioning about importing objects of specific classes. But what about importing objects of combination classes (aka type projections)? This would be the … Continue reading
Get the SMTP Address of a User CI
Due to a notification requirement of a customer, I needed to somehow access the SMTP address of a User CI in the CMDB. This is not that easy, because the SMTP address is not directly stored on the user object, … Continue reading
Posted in SCSM
Tagged address, notification, opalis, relation, relationship, runbook, SMTP, workflow
7 Comments
Using the Exchange Connector and the default Incident-by-Mail function together to get the best of both worlds
Wow, what a long title for a blog post! Due to a customer request I built the solution mentioned in the title some days ago. It works very good and satisfies the customers needs. What it does? It allows very … Continue reading
SCSM 2012 Scenario Preview – Requesting offerings by using the Self Service Portal
Over the next months I will write some articles to explain new features and possibilities of Service Manager 2012. Some information is already public, some is not. I will take care that only allowed public information will be published here. … Continue reading
Auto-Assign unassigned Incidents by using the SCSM Extensions V2.0 OIP
What about days when no one feels responsible for assigning Incidents to Support Groups and/or Analysts? In such cases a workflow that reports unassigned Incidents would be helpful. If needed, the workflow could also assign these Incidents automatically to a … Continue reading
Posted in SCSM, System Center (without SCSM)
Tagged assign, auto-assign, automate, automation, opalis, scsm extensions, workflow
11 Comments
SCSM Extensions V2.0 OIP (Opalis Integration Pack)
Some weeks ago I released the first Version of the SCSM Extensions OIP. This OIP allows Administrators to create workflows in Opalis to automate things. It contains some activities that are not contained in the SCSM OIP from Microsoft. During my work with Service … Continue reading
Posted in SCSM, System Center (without SCSM)
Tagged automate, automation, opalis, runbook, scsm, scsm extensions, workflow
13 Comments
Service Manager SMlets Beta 3 released!
This is good news: Beta 3 of the famous SMlets have just been released. Thanks to Travis and Jim for their great work! You can find more details here. cu Marcel
marcelzehner.ch 