Tag Archives: authoring tool

SCSM QuickVids for “SCSM 2012/2012R2 Authoring” – Video 1: Preparing the dev environment #SCSM

Posted on 16/02/2014 by Marcel Zehner

Howdy! I just started with a new Concept called “QuickVids”. There are lots of good posts out there how to deal with Service Manager, how to do and configure things. I thought that having videos that explain things might be … Continue reading →

Posted in SCSM | Tagged authoring, authoring extensions, authoring tool, key, key pair, quickvids, sn, sn.exe, snk, visual studio, vsae | 3 Comments

Visual Studio Authoring Extensions (VSAE) – Part 2: Creating a Folder with a custom Image

Posted on 04/01/2013 by Marcel Zehner

In part 2 of this VSAE series I will demonstrate how to create folders with custom images to the Management Pack to have a container ready for creating views later on. Make sure you take a look at the other … Continue reading →

Posted in SCSM | Tagged authoring extensions, authoring tool, mp, mpb, visual studio, vs, vsae, xml | 7 Comments

Visual Studio Authoring Extensions (VSAE) – Part 1: Creating a new CI Class

Posted on 03/01/2013 by Marcel Zehner

I decided to do a VSAE series that explains how to use the Visual Studio Authoring Extensions to extend and customize Service Manager. This is indeed an excellent extension when Visual Studio is your Service Manager authoring tool! If it’s … Continue reading →

Posted in SCSM | Tagged authoring extensions, authoring tool, mp, mpb, visual studio, vs, vsae, xml | 19 Comments

Creating special Activities – Part 1/2

Posted on 07/02/2011 by Marcel Zehner

After installing Service Manager there are two types of activities that can be used in Change Requests: Manual Activities and Review Activities. When planning a Change Request you can chain multiple of those activities together. unfortunately, the attributes of those … Continue reading →

Posted in SCSM | Tagged activities, activity, authoring tool, change request, class, custom, opalis | 11 Comments

Service Manager Workflows – Part 1

Posted on 17/01/2011 by Marcel Zehner

To automate tasks, Service Manager brings it’s own Workflow Engine. Using the Authoring Tool you can build detailed Workflows to automate almost any task you want. And the best thing: it’s pretty easy! In this Blogpost Series i will show … Continue reading →

Posted in SCSM | Tagged authoring tool, auto-close, autoclose, automation, powershell, workflow | 8 Comments

Adding a custom field to Incident Forms

Posted on 04/01/2011 by Marcel Zehner

Today I had an interesting Request. A Customer came with the idea of adding an additional field to the Incident Form. It should hold the User that would report the Incident. Often the user reporting the Incident is not the … Continue reading →

Posted in SCSM | Tagged attribute, authoring tool, incident, reference, relation, relationship, reporting user | 82 Comments

Relations between Objects

Posted on 02/01/2011 by Marcel Zehner

Sometimes it can be useful to group different objects together. One requirement could be, to group a Computer, a Monitor and a Printer Object together to form a Workplace Object. This could be useful to easily recognize which objects belong … Continue reading →

Posted in SCSM | Tagged authoring tool, classes, customization, forms, inheritance, relations, relationship | 11 Comments