Tag Archives: authoring tool

SCSM QuickVids for “SCSM 2012/2012R2 Authoring” – Video 1: Preparing the dev environment #SCSM

Howdy! I just started with a new Concept called “QuickVids”. There are lots of good posts out there how to deal with Service Manager, how to do and configure things. I thought that having videos that explain things might be … Continue reading

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Visual Studio Authoring Extensions (VSAE) – Part 2: Creating a Folder with a custom Image

In part 2 of this VSAE series I will demonstrate how to create folders with custom images to the Management Pack to have a container ready for creating views later on. Make sure you take a look at the other … Continue reading

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Visual Studio Authoring Extensions (VSAE) – Part 1: Creating a new CI Class

I decided to do a VSAE series that explains how to use the Visual Studio Authoring Extensions to extend and customize Service Manager. This is indeed an excellent extension when Visual Studio is your Service Manager authoring tool! If it’s … Continue reading

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Creating special Activities – Part 1/2

After installing Service Manager there are two types of activities that can be used in Change Requests: Manual Activities and Review Activities. When planning a Change Request you can chain multiple of those activities together. unfortunately, the attributes of those … Continue reading

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Service Manager Workflows – Part 1

To automate tasks, Service Manager brings it’s own Workflow Engine. Using the Authoring Tool you can build detailed Workflows to automate almost any task you want. And the best thing: it’s pretty easy! In this Blogpost Series i will show … Continue reading

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Adding a custom field to Incident Forms

Today I had an interesting Request. A Customer came with the idea of adding an additional field to the Incident Form. It should hold the User that would report the Incident. Often the user reporting the Incident is not the … Continue reading

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Relations between Objects

Sometimes it can be useful to group different objects together. One requirement could be, to group a Computer, a Monitor and a Printer Object together to form a Workplace Object. This could be useful to easily recognize which objects belong … Continue reading

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