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Category Archives: SCSM
Auto-Assign unassigned Incidents by using the SCSM Extensions V2.0 OIP
What about days when no one feels responsible for assigning Incidents to Support Groups and/or Analysts? In such cases a workflow that reports unassigned Incidents would be helpful. If needed, the workflow could also assign these Incidents automatically to a … Continue reading
Posted in SCSM, System Center (without SCSM)
Tagged assign, auto-assign, automate, automation, opalis, scsm extensions, workflow
11 Comments
SCSM Extensions V2.0 OIP (Opalis Integration Pack)
Some weeks ago I released the first Version of the SCSM Extensions OIP. This OIP allows Administrators to create workflows in Opalis to automate things. It contains some activities that are not contained in the SCSM OIP from Microsoft. During my work with Service … Continue reading
Posted in SCSM, System Center (without SCSM)
Tagged automate, automation, opalis, runbook, scsm, scsm extensions, workflow
13 Comments
Service Manager SMlets Beta 3 released!
This is good news: Beta 3 of the famous SMlets have just been released. Thanks to Travis and Jim for their great work! You can find more details here. cu Marcel
Accessing attached files of closed Change Requests
Due to a bug in Service Manager, it is no more possible to access attached files once a Change Request has been closed. The only thing you can do to get access to the files is changing the status of … Continue reading
Posted in SCSM
Tagged change request, change requests, powershell, primalforms, script
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System Center Service Manager 2012 – Preview
A few weeks ago, the first public details of the new Service Manager 2012 (formerly known as Service Manager 2012 R2) were released by Microsoft. To get a good overview, I will publish the most important details in this post.
Starting the SCCM Remote Control Client from the Service Manager Console, Part 2 (aka “how to dynamically add information to tasks”)
A while ago I have written an article about how to create custom tasks. One question that came up was: “How can I bring information from an incident to the task (as a task parameter)”? This article shows how.
Opalis Integration Pack Extension for Service Manager
I started a new Opalis Integration Pack project that allows administrators to easily communicate with Service Manager. The Integration Pack that Microsoft delivers is great, but some often used activities (I use) are not present and you have to use … Continue reading
Posted in SCSM, System Center (without SCSM)
Tagged auto-close, autoclose, automate, automation, export, management packs, mp, opalis
10 Comments
SCSM Troubleshooting
Even the best products generate problems or show strange behavior sometimes – even Service Manager! So it’s very important to know what tools and techniques are available to analyze and troubleshoot problems. In this blog post I will cover the … Continue reading
Automatically delete Objects that have the Status “Pending Delete”
When Configuration Items are deleted from the CMDB, these objects are not deleted instantly. Instead they are marked as deleted and are removed from the CI views. These CIs are now in the status “Pending Delete” and will remain in … Continue reading
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