Tag Archives: tasks

All My Active Work Items – a great solution

When you support multiple ITIL Processes with Service Manager, your Analysts may complain that they have to constantly navigate in the console to see the objects they are responsible for or they have to work with. This is indeed a … Continue reading

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Starting the SCCM Remote Control Client from the Service Manager Console, Part 2 (aka “how to dynamically add information to tasks”)

A while ago I have written an article about how to create custom tasks. One question that came up was: “How can I bring information from an incident to the task (as a task parameter)”? This article shows how.

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Starting the SCCM Remote Control Client from the Service Manager Console

Tasks can be used to start different actions directly from the Service Manager Console without leaving the Console. This indeed makes sense because you can save a lot of time because you do not have to switch between multiple consoles … Continue reading

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