System Center Service Manager 2012 – Preview

A few weeks ago, the first public details of the new Service Manager 2012 (formerly known as Service Manager 2012 R2) were released by Microsoft. To get a good overview, I will publish the most important details in this post.

Investments in the existing Features:

  • Parallel and Dependent Activities (e.g. for Change Requests)
  • Detailed configuration for Incident SLAs
  • Better Console Performance
  • AD Connector improvements
  • New Powershell module for better CLI management
  • Bug fixes

Major Investments:

  • Service Requests
  • Release Management
  • New Self Service Portal
  • Service Catalog (Web Portal) with Role-based Access
  • New Connectors for Orchestrator (Opalis) and Virtual Machine Manager
  • Orchestrator-based Activities to trigger runbooks
  • New Data Warehouse (SCSM, SCOM, SCCM)
  • New and easy ways to create reports and deal with data from the Data Warehouse

Within the next weeks and months, I will post more information about the new version of Service Manager 2012. The product launch will be in Q4 2011, Public Beta will be available in Q3 2011.


About Marcel Zehner

Microsoft Azure MVP
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