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Author Archives: Marcel Zehner
Accessing attached files of closed Change Requests
Due to a bug in Service Manager, it is no more possible to access attached files once a Change Request has been closed. The only thing you can do to get access to the files is changing the status of … Continue reading
Posted in SCSM
Tagged change request, change requests, powershell, primalforms, script
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System Center Service Manager 2012 – Preview
A few weeks ago, the first public details of the new Service Manager 2012 (formerly known as Service Manager 2012 R2) were released by Microsoft. To get a good overview, I will publish the most important details in this post.
Starting the SCCM Remote Control Client from the Service Manager Console, Part 2 (aka “how to dynamically add information to tasks”)
A while ago I have written an article about how to create custom tasks. One question that came up was: “How can I bring information from an incident to the task (as a task parameter)”? This article shows how.
Opalis Integration Pack Extension for Service Manager
I started a new Opalis Integration Pack project that allows administrators to easily communicate with Service Manager. The Integration Pack that Microsoft delivers is great, but some often used activities (I use) are not present and you have to use … Continue reading
Posted in SCSM, System Center (without SCSM)
Tagged auto-close, autoclose, automate, automation, export, management packs, mp, opalis
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Speaker@Microsoft TechDays 2011
Microsoft TechDays is the largest technical event for Microsoft technologies (developers and IT Pros) in Switzerland. Together with Markus Erlacher and Walter Pitrof (both Technical Solution Professionals for Microsoft Switzerland) I will present some stuff around Service Manager – the … Continue reading
Posted in Events/Speaking
Tagged scsm, scsm 2012, service manager, speaker, tech days, techdays
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SCSM Troubleshooting
Even the best products generate problems or show strange behavior sometimes – even Service Manager! So it’s very important to know what tools and techniques are available to analyze and troubleshoot problems. In this blog post I will cover the … Continue reading
Automatically delete Objects that have the Status “Pending Delete”
When Configuration Items are deleted from the CMDB, these objects are not deleted instantly. Instead they are marked as deleted and are removed from the CI views. These CIs are now in the status “Pending Delete” and will remain in … Continue reading
Marcel@MMS Las Vegas
Hi all Next week I will attend the Microsoft Management Summit (MMS) in Las Vegas. Always a good time to learn and make interesting contacts. So If you’re interested in discussions about Service Manager (and of course more :)), drop … Continue reading
Formatting Problem when Reports are exported
Service Manager can be used to create Reports, either by creating them directly in the console or by using a schedule to automatically create reports based on a defined interval (see this blog post for more details). There are times when … Continue reading
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