Tag Archives: reporting

The Case of the lost Report Data Sources

Maybe you had this one before: after doing a fresh install of Service Manager or even after SCSM Reporting was already up and running, some or all of the reports lost the connection to their data source. Because I had … Continue reading

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Creating Custom Service Manager Reports

When you are working with Service Manager, you have some report definitions that are delivered with Management Packs for basic reporting. With SM12, the concept of OLAP Cubes is another method that you can use for getting information out of … Continue reading

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Data Cubes in Service Manager 2012 – Part 3/3 (Creating your own Data Cubes)

Finally … this is the third part of a series that explains data cubes in Service Manager 2012. The first and the second part have been published in January and February 2012. Sorry for the delay of this last part. … Continue reading

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Data Cubes in Service Manager 2012 – Part 2/3 (Publishing Reports)

In the first blog post of this series I described the basic handling of data cubes, how to create them and how to slice and dice data by using excel. Now let’s go to the next step with Data Cubes in … Continue reading

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Data Cubes in Service Manager 2012 – Part 1/3 (Overview and basic handling of Data Cubes)

One cool new thing in SM12 is the ability to calculate data cubes that allow analysts to slice and dice data to get relevant information out of the data warehouse. This is a good alternative to regular Reporting which can sometimes … Continue reading

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Formatting Problem when Reports are exported

Service Manager can be used to create Reports, either by creating them directly in the console or by using a schedule to automatically create reports based on a defined interval (see this blog post for more details). There are times when … Continue reading

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Scheduled Reports

One question that comes up frequently is how Service Manager reports can be scheduled. The good news: This can be done, hooray! The bad news: It cannot be done using the Service Manager console and it can be a bit … Continue reading

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