Category Archives: SCSM

System Center 2012 Global Availability (RTM)

I’m attending MMS in Las Vegas these days. At today’s keynote (2 minutes ago) Brad Andersen announced the global availability of System Center 2012! This is pretty cool as you can now start designing and implementing all the cool things … Continue reading

Posted in SCSM, System Center (without SCSM) | Tagged , , , | 3 Comments

Dynamic Service Manager CMDB with System Center Orchestrator

One thing you have to keep in mind with Private Cloud Computing is the fact that requirements for CMDB change dramatically. Not only that your CMDB needs to manage new classes (e.g. Virtualization Hosts, Hypervisors, Guests, Clouds etc.) and Relationships … Continue reading

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Self Service Software Ordering (using SCSM, SCCM and SCO)

This is something I hear a lot: customers want their end users to be able to order new software for their computers using a self service portal. As soon as the request is approved (if an approval is needed may depend … Continue reading

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Data Cubes in Service Manager 2012 – Part 2/3 (Publishing Reports)

In the first blog post of this series I described the basic handling of data cubes, how to create them and how to slice and dice data by using excel. Now let’s go to the next step with Data Cubes in … Continue reading

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Data Cubes in Service Manager 2012 – Part 1/3 (Overview and basic handling of Data Cubes)

One cool new thing in SM12 is the ability to calculate data cubes that allow analysts to slice and dice data to get relevant information out of the data warehouse. This is a good alternative to regular Reporting which can sometimes … Continue reading

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To what CI belongs a specific mail address?

Some months ago I wrote a blog post about getting the SMTP addresses of a User CI. This can be helpful if you need this information in a Opalis/Orchestrator Runbook. Based on this article the question came up if it … Continue reading

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News in SCSM12 (Beta) #8 – Permissions for triggering System Center Orchestrator runbooks

This question comes up a lot: “What permissions are needed to trigger runbooks in System Center Orchestrator?” Sure, you can give all service accounts administrative permissions on all components and that would work somehow, but this is not really what … Continue reading

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Access the SM12 Web Portal using an Alias

SM12 brings a new Web Portal that is based on SharePoint. This is pretty cool because you can now combine the Service Manager functionality together with the rich function set of SharePoint. One thing I normally do is creating an alias … Continue reading

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News in SCSM12 (Beta) #7 – Connectors

To use Service Manager you first have to generate objects in the CMDB. To quickly fill the Configuration Database with lots of objects from good quality, SM12 offers different connectors. This concept is not new to SM12, but there are new … Continue reading

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News in SCSM12 (Beta) #6 – Release Management

To support your company and your processes even better, SM12 now offers Release Management. Often to release a new build of a Software you have a corresponding Change Request. Therefore SM12 also offers a new activity called “Dependent Activity” that … Continue reading

Posted in SCSM | 7 Comments