Tag Archives: group

All My Active Work Items – a great solution

When you support multiple ITIL Processes with Service Manager, your Analysts may complain that they have to constantly navigate in the console to see the objects they are responsible for or they have to work with. This is indeed a … Continue reading

Posted in SCSM | Tagged , , , , , , , | 3 Comments

To what CI belongs a specific mail address?

Some months ago I wrote a blog post about getting the SMTP addresses of a User CI. This can be helpful if you need this information in a Opalis/Orchestrator Runbook. Based on this article the question came up if it … Continue reading

Posted in SCSM | Tagged , , , , , , , | 5 Comments