Documentation of SCSM Relationship Classes

When you are dealing with Service Manager or especially CMDB’s you know that it’s all about relationships. Service Manager delivers tons of different relationships between object classes that will help you to build the relationships to reflect your needs. Of course, most of the time these relationships are not enough and you need to add many additional relationships on your own. But you must know what relationships exist out of the box, what classes they relate together and how they work.

To make things easier I put together an excel spreadsheet that lists the most important (not all) relationships in Service Manager together with the following information:

  • Relationship Display Name and Internal Name
  • Source Class
  • Destination Class
  • Relationship Type
  • Management Pack information where the Relationship lives


You can download the file from my SkyDrive. Maybe I will update the spreadsheet over time. If not, feel free to download and update it on your own Smiley


About Marcel Zehner

Microsoft Azure MVP
This entry was posted in SCSM and tagged , , , . Bookmark the permalink.

17 Responses to Documentation of SCSM Relationship Classes

  1. Robert Ferguson says:

    Hi Marcel, I have recently installed the Service Manager 2012 SP1 Web Parts and Web Content roles on a single SharePoint server. The site loads perfectly on the SharePoint server itself but not on any other machine. User credentials is not the issue. I have tried all the troubleshooting steps I have seen out there. What could be going wrong? Why would it work on the server and not anywhere else? Thanks!!

    • Marcel Zehner says:


      What do you mean with “does not load”? Nothing at all? Empty Silverlight Plug In? Other behavior?


  2. Filip says:


    I have a question about relationships – I’m interested mostly in System.UserManagesUser.

    My question is can I use it to build a view of incidents where AffectedUser are users who have me as their Managers?


    • Marcel Zehner says:


      I dont know if this works, I would need to investigate a little bit in this. Maybe I find some time some day 🙂


      • Filip says:

        Oh, ok 😉

        I’ll try something on my own 🙂

        See You 🙂

  3. Shaun Laughton says:

    Hi Marcel.

    Great information here. I was just thinking about creating my own relationship class between existing CI classes. Any pointers on how I can do this?



  4. Great work Marcel!
    Thank You:


  5. Oscar Aguilar says:

    Hi Marcel

    I try to download the file, but just show me a blank page, so, how can i download from your skydrive?


  6. Robson Carvalho says:

    Link broken dear…

  7. aly says:

    great work, thank you.

  8. Van says:

    Excellent Tool! Thanks a million.

  9. Pingback: SCSM PowerShell: Get Relationships

  10. Karen says:

    I know its been a while but can I get a copy of your file, unfortunately when I click on link it takes me to a logon.

  11. Pingback: SCSM 2012 R2 With Powershell – Relationships – Part 2 - FIRAT YAŞAR

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