Category Archives: SCSM

SCSM User Role customization using PowerShell and SDK – Part 1

Posted on 07/01/2014 by Marcel Zehner

In Service Manager one uses user roles to give access to the application. If a user account or a group that a user belongs to is assigned one of those user roles, he will be able to perform specific tasks … Continue reading →

Posted in SCSM | Tagged class, extend, permissions, powershell, sdk, user profile, user role, work item | 7 Comments

From CI to parent business service – beta version

Posted on 05/10/2013 by Marcel Zehner

When dealing with CIs in Service Manager, you often cannot see if this specific CI belongs to a business service. I created a very first version of a custom task (PowerShell Script) to quickly get that information from any CI … Continue reading →

Posted in SCSM | Tagged business service, distributed application, parent, powershell | 10 Comments

Session recording “Building a dynamic and automated rockstar CMDB with the Microsoft System Center suite”

Posted on 04/10/2013 by Marcel Zehner

At SCU 2013 DACH in Bern/Switzerland I had a session together with Kurt van Hoecke (inovativ) and Stefan Johner (itnetx) about how to extend Service Manager for your very own needs. We talked about adding properties to existing classes, add … Continue reading →

Posted in SCSM | Tagged cmdb, extend, extension, form, rockstar, task | 5 Comments

SCSM: Using multiple key properties in classes

Posted on 02/09/2013 by Marcel Zehner

When configuring new classes in Service Manager, you always need to specify a key property. This property must have a unique value for all instantiated objects of that specific class. Often a key property is created by using an id … Continue reading →

Posted in SCSM | Tagged combined, connector, import, key property, multiple, sync, synchronize | 1 Comment

Cireson Asset Management for System Center Service Manager: New Feature Highlights

Posted on 07/08/2013 by Marcel Zehner

This is a guest blog by Cireson. If you need more details, Cireson will be present at System Center Universe 2013 DACH/Europe as exhibitor and session presenter. Use this chance to meet the Cireson crew in Bern/Switzerland! Enjoy the post!

Posted in SCSM | Tagged asset management, cireson, highlights, new | 1 Comment

How many attachments per Incident?

Posted on 18/07/2013 by Marcel Zehner

One of my customers had issues with the Service Manager Exchange connector. There were situations, where updating incidents killed the whole Service Manager management server. During analysis it turned out that they had many incidents with lots of attachments – … Continue reading →

Posted in SCSM | Tagged attach, attachments, count, exchange connector, incident, number | 1 Comment

Increase the number of max. Incident Attachments to more than 10

Posted on 06/07/2013 by Marcel Zehner

In Service Manager you have the option to attach files to work items. The max. number of attachments can be set using the general/global Incident settings in the SCSM console. The problem here is that the input validation does not … Continue reading →

Posted in SCSM | Tagged 10, attach, attachments, incident, max, maximum | 4 Comments

A look at SCSM Workflows and Notifications and how to manage them by using scripts

Posted on 04/07/2013 by Marcel Zehner

I am a lazy guy and whenever possible I try to automate things using PowerShell scripts or System Center Orchestrator runbooks. If you work with Service Manager you know that lots of tasks can be automated by using PowerShell cmdlets … Continue reading →

Posted in SCSM | Tagged core, dll, notification, powershell, rules, smlets, subscription, workflow | 4 Comments

Error using the Exchange Connector 3.0 RTM

Posted on 26/06/2013 by Marcel Zehner

The Service Manager Exchange Connector allows Service Manager to communicate with an Exchange Mailbox to create and update work items. It is mostly used to enable a good communication with end users. Installing the Exchange Connector is straightforward, but there’s … Continue reading →

Posted in SCSM | Tagged connector, email, exchange, mail | 4 Comments

Network Device Management in the Service Manager CMDB

Posted on 22/06/2013 by Marcel Zehner

If you want to manage network nevices in the CMDB you have two options: Either create your own class and attributes for those devices or use the default classesthat are delivered with System Center. If you choose option 1, you … Continue reading →

Posted in SCSM, System Center (without SCSM) | Tagged cmdb, network device, node, router, scom, switch, sync, synchronize | 3 Comments