Tag Archives: attachments

How many attachments per Incident?

Posted on 18/07/2013 by Marcel Zehner

One of my customers had issues with the Service Manager Exchange connector. There were situations, where updating incidents killed the whole Service Manager management server. During analysis it turned out that they had many incidents with lots of attachments – … Continue reading →

Posted in SCSM | Tagged , , , , , | 1 Comment

Increase the number of max. Incident Attachments to more than 10

Posted on 06/07/2013 by Marcel Zehner

In Service Manager you have the option to attach files to work items. The max. number of attachments can be set using the general/global Incident settings in the SCSM console. The problem here is that the input validation does not … Continue reading →

Posted in SCSM | Tagged , , , , , | 4 Comments