Tag Archives: task

Session recording “Building a dynamic and automated rockstar CMDB with the Microsoft System Center suite”

Posted on 04/10/2013 by

At SCU 2013 DACH in Bern/Switzerland I had a session together with Kurt van Hoecke (inovativ) and Stefan Johner (itnetx) about how to extend Service Manager for your very own needs. We talked about adding properties to existing classes, add … Continue reading →

Posted in SCSM | Tagged , , , , , | 5 Comments

Another Intake Form – less pain in this (Service Manager) world

Posted on 22/04/2013 by

Service Desk employees are often faced with the situation that they do not know if the user that is calling is reporting an incident or has a request for service. By using a good questioning technique he can try to … Continue reading →

Posted in SCSM | Tagged , , , , , , | 2 Comments