Category Archives: SCSM

Formatting Problem when Reports are exported

Posted on 10/03/2011 by Marcel Zehner

Service Manager can be used to create Reports, either by creating them directly in the console or by using a schedule to automatically create reports based on a defined interval (see this blog post for more details). There are times when … Continue reading →

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Scheduled Reports

Posted on 09/03/2011 by Marcel Zehner

One question that comes up frequently is how Service Manager reports can be scheduled. The good news: This can be done, hooray! The bad news: It cannot be done using the Service Manager console and it can be a bit … Continue reading →

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Starting the SCCM Remote Control Client from the Service Manager Console

Posted on 06/03/2011 by Marcel Zehner

Tasks can be used to start different actions directly from the Service Manager Console without leaving the Console. This indeed makes sense because you can save a lot of time because you do not have to switch between multiple consoles … Continue reading →

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Huh, Change Request Status not updated … what now?

Posted on 01/03/2011 by Marcel Zehner

Sometimes you can run into trouble with Change Requests that do not update their status correctly. Normally, when you create a new Change Request you add at least one Activity to it. The whole Change Request as well as the … Continue reading →

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Multi-Language Support for Mail Notification

Posted on 28/02/2011 by Marcel Zehner

Service Manager allows you to notify people (endusers, analysts, bosses etc.) by mail. Larger companies that span accross multiple countries may have a requirement to send out mails in different languages – depending on the language a specific person speaks. … Continue reading →

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Microsoft System Center vNext

Posted on 19/02/2011 by Marcel Zehner

These days I am at the Microsoft Campus in Redmond to learn about the next Versions of System Center Products. Very interesting, but unfortunately most stuff under NDA. I will be back with SCSM blogging in a bit 🙂 Regards … Continue reading →

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Bringing discovered SCOM objects to Service Manager – Part 2/2

Posted on 13/02/2011 by Marcel Zehner

In the first part of this series I showed how to synchronize objects that live in SCOM to the Service Manager CMDB. This works fine, but in some situations it’s possible that objects will not be visible – because they … Continue reading →

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Bringing discovered SCOM objects to Service Manager – Part 1/2

Posted on 10/02/2011 by Marcel Zehner

Service Manager allows to build a comprehensive CMDB by using connectors. One very important connector is the SCOM CI connector (System Center Operations Manager) that allows objects that are discovered and monitored by SCOM to be synchronized with the Service … Continue reading →

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Creating special Activities – Part 2/2

Posted on 09/02/2011 by Marcel Zehner

Using Activities in Service Manager allows you to collect Information about tasks and build them together in Change Requests. In the first Part I talked about custom activity classes and how to use them in Templates. In the second Part I … Continue reading →

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Creating special Activities – Part 1/2

Posted on 07/02/2011 by Marcel Zehner

After installing Service Manager there are two types of activities that can be used in Change Requests: Manual Activities and Review Activities. When planning a Change Request you can chain multiple of those activities together. unfortunately, the attributes of those … Continue reading →

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