Tag Archives: report builder

Create a report for “Support Group Changes”

A while ago I published an article that explained how you can create a custom workflow to count incident support group changes. This is an easy way to go for those incidents that were pushed back and forth between support … Continue reading

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SQL Query for Custom Reports – concatenate values in 1:many relationships

As soon as it comes to custom reporting in Service Manager, you are sooner or later dealing with SQL queries to get the needed data out of the data warehouse and into your reports. One of my customers came up … Continue reading

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Creating Custom Service Manager Reports

When you are working with Service Manager, you have some report definitions that are delivered with Management Packs for basic reporting. With SM12, the concept of OLAP Cubes is another method that you can use for getting information out of … Continue reading

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