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Author Archives: Marcel Zehner
Visual Studio Authoring Extensions (VSAE) – Part 3: Creating Views by using Snippet Templates
VSAE offers multiple options to create views. You could use the View template or an empty Management Pack Fragment template. For this example however, I decided to use a snippet template to demonstrate how this can be used to create … Continue reading
Posted in SCSM
Tagged authoring, authoring extensions, customization, snippets, visual studio, vs, vsae
5 Comments
Visual Studio Authoring Extensions (VSAE) – Part 2: Creating a Folder with a custom Image
In part 2 of this VSAE series I will demonstrate how to create folders with custom images to the Management Pack to have a container ready for creating views later on. Make sure you take a look at the other … Continue reading
Posted in SCSM
Tagged authoring extensions, authoring tool, mp, mpb, visual studio, vs, vsae, xml
7 Comments
Visual Studio Authoring Extensions (VSAE) – Part 1: Creating a new CI Class
I decided to do a VSAE series that explains how to use the Visual Studio Authoring Extensions to extend and customize Service Manager. This is indeed an excellent extension when Visual Studio is your Service Manager authoring tool! If it’s … Continue reading
Posted in SCSM
Tagged authoring extensions, authoring tool, mp, mpb, visual studio, vs, vsae, xml
19 Comments
SCSM 2012 SP1 – Installation
Before you can enjoy the new features of SP1 you indeed need to install it. But I bet you already knew that In this article I will give you a quick overview of the installation process and the preparation steps. … Continue reading
System Center Service Pack 1 released
It’s finally here on MSDN/Technet, and in a few days also downloadable for everyone: System Center 2012 Service Pack 1! We had to wait a long time for it and are now happy to see some new functionality and also … Continue reading
Posted in SCSM, System Center (without SCSM)
Tagged GA, release, RTM, scsm 2012, service pack, service pack 1, sp1
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All My Active Work Items – a great solution
When you support multiple ITIL Processes with Service Manager, your Analysts may complain that they have to constantly navigate in the console to see the objects they are responsible for or they have to work with. This is indeed a … Continue reading
Posted in SCSM
Tagged All active Work Items, All Work Items, cireson, filter, group, manage, tasks, view
3 Comments
Knowledge Articles – or “how end users will find the help articles they are looking for”
The Service Manager portal offers a possibility to publish Knowledge Articles to consumers. This is a great thing, especially when articles are “connected” to Service Offerings or Request Offerings so that they are available at the correct place. But for … Continue reading
Marcel@Microsoft Community Open Day in Munich/GER
Next Friday and Saturday I will attend the Microsoft Community Open Day in Munich-Germany. I’m pretty sure that this will be two very interesting days where we have lots of possibilities to meet MVPs, geeks and other community members. I … Continue reading
The Case of the lost Report Data Sources
Maybe you had this one before: after doing a fresh install of Service Manager or even after SCSM Reporting was already up and running, some or all of the reports lost the connection to their data source. Because I had … Continue reading
Speaker@Microsoft TechDays 2012
Another year where I was invited by Microsoft to have a speech at TechDays 2012 Switzerland. This time it will be a session about IT Service Management together with my colleague and Virtualization specialist Philipp Witschi from itnetx. We will … Continue reading
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