Service Manager supports a Delegation Model for different User Roles. However, if you want non-Administrators to see and use specific Reports, this is not possible using one of the default roles. To achieve this goal, you have to dig a little deeper and use the permissions model of the SQL Reporting Services.
Use your favorite browser (Internet Explorer, I know …) to connect to the Reporting Services Website on the SQL Reporting Services Server. You will see a Folder called “ServiceManager” that holds the Report Definitions.Choose “Properties”. You will see a list of Security Principals with permissions on the “ServiceManager” folder.Now click „New Role Assignment“ to add new Users or Groups to the list.
Now when a User that has the needed Permissions opens his Service Manager Console, the Reporting wunderbar is visible and Reports can be used as expected. If needed, you can also configure specific rights on subfolders, e.g. if someone should only be able to use Incident Reports.Bye