Tag Archives: relationship

Get the SMTP Address of a User CI

Due to a notification requirement of a customer, I needed to somehow access the SMTP address of a User CI in the CMDB. This is not that easy, because the SMTP address is not directly stored on the user object, … Continue reading

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Starting the SCCM Remote Control Client from the Service Manager Console, Part 2 (aka “how to dynamically add information to tasks”)

A while ago I have written an article about how to create custom tasks. One question that came up was: “How can I bring information from an incident to the task (as a task parameter)”? This article shows how.

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Mobile Devices and SIM Cards

Some customers want to manage Mobile Devices. Unfortunately, no such classes exists out of the box in Service Manager. Therefore you have to create your own classes as well as build the relationships between those. In this article i will … Continue reading

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Adding a custom field to Incident Forms

Today I had an interesting Request. A Customer came with the idea of adding an additional field to the Incident Form. It should hold the User that would report the Incident. Often the user reporting the Incident is not the … Continue reading

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Relations between Objects

Sometimes it can be useful to group different objects together. One requirement could be, to group a Computer, a Monitor and a Printer Object together to form a Workplace Object. This could be useful to easily recognize which objects belong … Continue reading

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