Service Manager allows you to notify people (endusers, analysts, bosses etc.) by mail. Larger companies that span accross multiple countries may have a requirement to send out mails in different languages – depending on the language a specific person speaks. Service Manager allows you to do this by using multilanguage notification templates.
When you take a closer look at the User CIs you will see that an attribute “Locale” exists. In many cases, this attribute will not contain a value – but with exact this value we are able to control the notification language.
If you open a notification template (or create a new one) you have the possibility to define text in multiple languages (bottom right). In this example I have created a new template for incidents and wrote some text in english and german.
Then, I created a personal notification subscription that sends a mail to my mailbox every time a new incident is created. Depending on the Locale settings on my User CI, the mail is sent in different languages.
Cool, huh? But what possibilities exist to control the Locale attribute on the User CI’s? In the next part of this serie I will show you how to automatically update the Locale attribute of User CIs.